Cynthia Samuel
@cynthiasamuel1
SaaS technical support specialist focused on fixing account access and login issues with clear, step-by-step solutions.
NigeriaWhat I'm looking for
I’m a Technical Support Specialist building my career in SaaS and product support, with a focus on helping users resolve account access issues, troubleshoot login problems, and navigate digital workspaces with confidence.
My background supporting teams with Google Workspace and Microsoft 365 gave me a strong feel for the “why” behind user access problems. I translate technical issues into clear, simple explanations, troubleshoot across digital tools, and document solutions so the same issue doesn’t keep repeating.
In my recent roles, I supported daily operations using Google Workspace and Microsoft 365, helped users with access issues and calendar conflicts through step-by-step guidance, and improved workflow efficiency by implementing calendar automations and structured processes that reduced scheduling conflicts and manual work. I’m especially interested in remote SaaS technical support where I can help users get unstuck and deliver smoother experiences.
Experience
Work history, roles, and key accomplishments
Executive Administrative Assistant
Hijrah Travels & Tours
Aug 2024 - Nov 2025 (1 year 3 months)
Supported daily operations by assisting users with scheduling tools, email systems, and shared document workflows using Google Workspace and Microsoft 365. Improved workflow efficiency by implementing calendar automations and structured processes that reduced scheduling conflicts and manual work, while escalating technical concerns when needed.
Freelance Virtual Assistant
Freelance
Sep 2024 - Dec 2024 (3 months)
Managed consultants’ calendars and inboxes to improve scheduling efficiency and organize client communication. Organized tasks and project workflows using ClickUp and Notion while maintaining structured digital records for internal use.
On Air Host
Adaamasunle Foundation
Sep 2022 - Oct 2023 (1 year 1 month)
Researched news topics using interviews, observations, and personal experience to develop show perspectives and prepare segments. Engaged viewers through entertaining content aligned with the show format and maintained strong collaboration with coworkers.
Front Desk Receptionist
Sonix Hotels
Jan 2021 - May 2022 (1 year 4 months)
Addressed guest complaints and resolved issues on time while maintaining confidentiality of proprietary materials. Followed company standards and safety policies, promoted the brand, and delivered welcoming greetings and farewells.
Education
Degrees, certifications, and relevant coursework
Oduduwa University
Bachelor's degree, International Relations and Affairs
2017 - 2021
Completed a bachelor's degree in International Relations and Affairs from Oduduwa University between 2017 and 2021.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Cynthia?
You can contact Cynthia and 90k+ other talented remote workers on Himalayas.
Message CynthiaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
