Open to opportunities

Cynthia Mmesoma

@cynthiammesoma

Result-driven Customer Support Specialist and Virtual Assistant who resolves high-volume inquiries and streamlines operations.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver high-quality customer support in a fast-paced environment, handle high volumes of inquiries confidently, and use CRM and admin tools to improve customer satisfaction, efficiency, and accuracy.

I’m a result-driven customer support specialist and Virtual Assistant with hands-on experience delivering high-quality support in fast-paced and remote environments. I handle customer inquiries across chats, email, and phone while maintaining professionalism and efficiency, including resolving issues promptly and improving customer support performance.

From my experience supporting 50+ passenger inquiries daily in a fast-paced airport environment to managing policy renewals, payments, and insurance claims via phone and email, I’ve built a strong track record of accurate records and fast, reliable service. I also support clients as a freelance virtual assistant by managing calendars, email inboxes, meeting scheduling, data entry, and research, using CRM tools and productivity software to keep work organized and on time.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Freelance

Jan 2025 - Present (1 year 5 months)

Managed client calendars, scheduled meetings, and coordinated appointments to improve organization and responsiveness. Supported clients with email inbox handling, research and compiled reports, and daily administrative tasks using productivity tools.

Virtual Assistance Calendar Management Appointment Scheduling Client Communication Research Report Writing Data Entry Google Workspace Slack Zoom

Customer Service Representative

Cornerstone Insurance Plc

Sep 2025 - Feb 2026 (5 months)

Assisted clients with policy renewals and payment processes, responding via phone and email with accurate, timely information. Resolved complaints efficiently and updated client records with high accuracy in the CRM system.

Customer Support Renewals Payment Processing Complaint Resolution CRM Data Management Insurance Claims Support Attention To Detail Remote Customer Service

Customer Services Agent

Akanu Ibiam International Airport

Jan 2023 - Jan 2025 (2 years)

Handled 50+ passenger inquiries daily in a fast-paced airport environment and resolved complaints professionally under pressure. Recorded flights arrivals and departures, ensuring accurate and up-to-date logs in coordination with the operations team.

Customer Support Flight Arrivals & Departures Record keeping Complaint Resolution Team Collaboration Attention To Detail Data Entry Passenger Service