Cynthia Mbaya

I am an administration and operations executive with eight years' experience in banking and corporate finance, specializing in treasury, trade finance, remittances, credit, and customer servicing. I coordinate end-to-end daily operations to ensure accuracy, risk mitigation, and regulatory compliance while supporting organizational financial health.

My background includes roles as Administrator and Accountant and Junior Operations Officer where I improved meeting attendance compliance by 95%, reduced operational delays by 25%, and contributed to cost reductions through budgeting and process improvements. I have hands-on experience with ERP systems, reconciliations, payroll, regulatory reporting, and financial reporting that support executive decision-making.

I am known for a friendly, approachable demeanor, strong leadership, and effective interpersonal and conflict-resolution skills. I am dedicated to operational excellence, exceptional customer service, and continuous process improvement to enhance efficiency and compliance.