Cynthia Mbaya
@cynthiambaya
Operations and administration executive driving efficient, compliant financial operations.
What I'm looking for
I am an administration and operations executive with eight years' experience in banking and corporate finance, specializing in treasury, trade finance, remittances, credit, and customer servicing. I coordinate end-to-end daily operations to ensure accuracy, risk mitigation, and regulatory compliance while supporting organizational financial health.
My background includes roles as Administrator and Accountant and Junior Operations Officer where I improved meeting attendance compliance by 95%, reduced operational delays by 25%, and contributed to cost reductions through budgeting and process improvements. I have hands-on experience with ERP systems, reconciliations, payroll, regulatory reporting, and financial reporting that support executive decision-making.
I am known for a friendly, approachable demeanor, strong leadership, and effective interpersonal and conflict-resolution skills. I am dedicated to operational excellence, exceptional customer service, and continuous process improvement to enhance efficiency and compliance.
Experience
Work history, roles, and key accomplishments
Administrator and Accountant
Crossing Eagle Logistics Ltd
Jun 2025 - Present (9 months)
Managed administrative and accounting operations, improving meeting attendance compliance by 95% and reducing operational delays by 25% while ensuring full statutory reporting compliance.
Junior Operations Officer
Prime Bank Ltd
Mar 2018 - Apr 2025 (7 years 1 month)
Supported treasury, trade finance, credit and cash management functions, improved KYC/onboarding processes and enhanced operational controls to reduce compliance incidents.
Accountant
Minet
Sep 2016 - Dec 2016 (3 months)
Processed accounts payable and maintained accounting journals and cheque registers, performed reconciliations and petty cash management to ensure accurate financial records.
Education
Degrees, certifications, and relevant coursework
United States International University - Africa
Bachelor's Degree, International Business / Administration
2013 - 2017
Completed a Bachelor's degree in International Business/Administration focusing on operations and finance from September 2013 to April 2017.
Mary Leakey Girls' High School
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Completed the Kenya Certificate of Secondary Education between January 2009 and November 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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