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Cynthia Malomba

@cynthiamalomba

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Detail-oriented cultural orientation trainer with expertise in case management.

Kenya

Message

What I'm looking for

I am seeking a challenging role in case management where I can utilize my expertise and contribute to organizational success.

I am a highly skilled and detail-oriented BBIT graduate with extensive experience in case processing and cultural orientation training. My journey has equipped me with the ability to efficiently gather and analyze information, identify key issues, and provide effective solutions. I have successfully conducted cultural orientation training in various camp locations and urban settings, demonstrating strong communication skills and a keen eye for accuracy.

Throughout my career, I have actively participated in circuit ride briefings and debriefings, assisted in logistical planning, and contributed to the success of various projects. My experience includes directing teams, conducting extensive case management, and providing comprehensive training to new hires. I am passionate about utilizing my expertise in case management to contribute to the success of an organization while fostering a collaborative and efficient working environment.

Experience

Work history, roles, and key accomplishments

Cultural Orientation Trainer

Church World Service - RSC Africa

Mar 2022 - Apr 2025 (3 years 1 month)

As a Cultural Orientation Trainer, I conducted training sessions in various camp locations and urban settings, assisted in writing trip reports, and managed logistical planning for circuit rides. My role involved collaborating with team members to ensure effective training delivery and support.

Cultural Orientation Logistics Data Management Communication Skills Team Collaboration Problem Solving

Senior Case Processing Assistant

Church World Service - RSC Africa

Dec 2021 - Mar 2022 (3 months)

In this role, I directed a team in case management, utilized the START system, and provided training to new hires. I ensured project efficiency by compiling reports and delegating tasks based on team strengths.

Case Management Systems Team Leadership START System Training Delegators Project Management Microsoft Office Communication Skills

Case Processing Assistant II

Church World Service - RSC Africa

Dec 2017 - Mar 2018 (3 months)

As a Case Processing Assistant II, I worked on monthly reports, developed solutions for report generation, and provided training on data analysis processes. My focus was on enhancing efficiency and accuracy in reporting.

Data Analysis Microsoft Excel Problem Solving Training Time Management Team Collaboration

Case Processing Assistant

Church World Service - RSC Africa

Jan 2016 - Dec 2017 (1 year 11 months)

In this position, I reviewed applicant cases, provided onboarding training, and created training materials for new hires. I contributed to team knowledge and efficiency through support initiatives.

Onboarding Communication Skills Scheduling PowerPoint

Data Entry Assistant

National Drought Management Authority

Aug 2014 - Apr 2015 (8 months)

As a Data Entry Assistant, I maintained a database of beneficiaries, liaised with field officers, and traveled for monitoring and evaluation. I utilized GIS for updating beneficiary information.

Data Entry Database Management GIS Communication Problem Solving Field Liaison Reporting

Cash and Operations Manager

Bollore Transport and Logistics

Oct 2013 - Feb 2014 (4 months)

Managed branch operations, overseeing cash control and compliance with anti-money laundering procedures. Led a team to optimize branch profitability and maintain operational efficiency.

Cash Management Compliance Team Leadership Financial Management Risk Management Communication Skills

Banking Operations Supervisor

Faulu Kenya DTM Ltd

Jan 2013 - Oct 2013 (9 months)

Oversaw teller services and operations, authorized transactions, and implemented control mechanisms to ensure compliance. Played a key role in establishing the branch and building a motivated team.

Operations Management Authorization Compliance Team Building Customer Service Risk Management Training Communication Skills

Education

Degrees, certifications, and relevant coursework

NCC Education

Advanced Diploma, Computer Studies

2017 - 2021

Completed an Advanced Diploma in Computer Studies, gaining knowledge in software development, database management, and IT project management.

African Nazarene University

Bachelor's Degree, Business Information Technology

2008 - 2016

Graduated with a Bachelor's Degree in Business Information Technology (BBIT), focusing on the integration of technology in business processes and information management.