Open to opportunities

Cynthia Enebechi

@cynthiaenebechi

Message

Customer-focused Product Owner driving legacy modernization and human-centred digital transformation.

Canada

Message

What I'm looking for

I seek a senior Product Owner/Manager role in a collaborative, compliance-focused organization where I can lead legacy modernization, scale human-centred solutions, and deliver measurable operational ROI.

I am a Product Owner with 8+ years leading public-sector and regulated digital services, focused on legacy system replacement and human-centred service redesign. I blend Lean-Agile principles, Jobs-to-be-Done thinking, and compliance-first approaches to deliver measurable outcomes.

At Sysco I lead an Order-to-Cash modernization across multiple global operating companies, driving $2M+ annual operational savings, 85% first-time user adoption, and significant process automation that saved 600+ hours/month.

Previously, I delivered enterprise policy administration and RPA automation for Equitable, increasing adoption by 45% and enabling automated processing of $10M+ in in-force transactions, while maintaining regulatory compliance across jurisdictions.

I am a collaborative leader who champions SAFe/Scrum adoption, improves sprint velocity and time-to-market, and partners across functions to integrate legacy ERP/CRM platforms, unlock business value, and scale repeatable modernization frameworks.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

Sysco Corporation

Dec 2024 - Present (1 year 2 months)

Leading Order-to-Cash modernization across multiple global operating companies, delivering $2M+ in annual operational savings, 85% first-time user adoption, and automating VAT invoicing to reduce processing time by 75%.

SAFe Product Ownership Legacy System Modernization Regulatory Compliance Stakeholder Management API Integration Jira Process Automation

Product Owner

Equitable

Jan 2022 - Dec 2024 (2 years 11 months)

Led digital policy administration platform rollout increasing adoption 45% and enabling automated processing of $10M+ in transactions while delivering 600+ hours/month savings via RPA and maintaining OSFI compliance.

Product Management Azure DevOps Compliance Process Automation SQL Continuous Discovery

Senior Business Analyst

WestJet Airlines

Jan 2021 - Dec 2022 (1 year 11 months)

Optimized Siebel CRM and loyalty program, increasing engagement 18%, driving $3M+ incremental revenue from credit card acquisitions, and improving customer satisfaction scores by 25%.

Business Analysis SQL Tableau Loyalty Programs Data Analysis Process Improvement UAT

Software Business Analyst

Embross North America

Jan 2019 - Jan 2021 (2 years)

Developed passenger self-service kiosk and bag drop solutions, reducing passenger wait times by 35% and accelerating implementation speed by 25% through UML-driven process mapping.

UML System Integration UAT Release Management

Business Systems Analyst

PSD CityWide Inc

Jan 2017 - Jan 2019 (2 years)

Led municipal digital transformation across 10+ departments, improving reporting speed 40% and service delivery 25% while maintaining 100% audit compliance for citizen-facing services.

Regulatory Compliance Records Management Process Standardization Change Management Stakeholder Engagement