Open to opportunities

cynthia Dassi

@cynthiadassi

Message

I drive sales through client relationships, partnerships, and multilingual customer engagement.

Belgium

Message

What I'm looking for

I'm seeking a challenging Sales Specialist role where I can build client relationships, generate leads, close deals, develop partnerships, and drive revenue growth in a reputable organization.

I'm currently supporting customers at B-Connected/Proximus in Brussels, resolving inquiries, identifying sales opportunities, and converting leads into active accounts. Previously at Concentrix/Webhelp, I tailored travel packages, closed bookings and upgrades, and increased average transaction value by an estimated 15–20%.

I've also built revenue through partnerships and sponsorships as Partnership & Communication Director at TEDxCotonou, where I secured collaborations that increased event revenue by 25% annually. Across travel, banking, public affairs, and brand marketing roles, I bring fluent French and English communication, intermediate Spanish, and a practical focus on client engagement and growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

B-Connected/Proximus

Jan 2025 - Present (1 year 7 months)

Provided exceptional customer service, resolving queries and upselling services, resulting in increased client retention and satisfaction. Managed inbound communications, identifying sales opportunities and converting leads into active accounts.

Customer Service Upselling Customer Retention Sales

Current

Partnership & Communication Director

Current

TEDxCotonou

Jan 2017 - Present (9 years 7 months)

Developed and managed strategic partnerships, securing sponsorships and collaborations that increased event revenue by 25% annually. Led sales negotiations with corporate sponsors, resulting in long-term agreements and expanded network.

Partnership Development Sponsorship Negotiation Marketing

Travel Advisor (Sales-Focused Role)

Concentrix/Webhelp

Jan 2022 - Jan 2025 (3 years)

Advised clients on travel options, customizing packages to meet needs and closing sales for bookings and upgrades. Achieved sales targets by promoting additional services, leading to a 15-20% increase in average transaction value.

Sales Travel Planning Customer Service Upselling

Bilingual Travel Assistant

CIC

Jan 2021 - Jan 2023 (2 years)

Assisted clients with travel arrangements, emphasizing upselling of premium options and partnerships with vendors. Generated leads through proactive outreach and managed sales pipelines using CRM tools.

Travel Assistance Upselling Lead Generation CRM

Assistant Public Affairs

US Embassy

Jan 2017 - Dec 2017 (11 months)

Supported public outreach initiatives, engaging stakeholders and promoting programs through targeted communication. Assisted in event coordination and partner relations, contributing to successful diplomatic sales-like promotions.

Public Affairs Stakeholder Engagement Event Coordination

Brand Assistant

SOBEBRA

Jan 2015 - Dec 2015 (11 months)

Promoted brand products through marketing strategies, increasing visibility and sales in competitive markets. Collaborated on campaigns that boosted consumer engagement and product uptake.

Brand Promotion Marketing Sales Campaign Management

Marketing & Communication Specialist

Iboga Organisation

Jan 2012 - Dec 2014 (2 years 11 months)

Executed marketing plans to attract clients and partners, resulting in expanded organizational reach and revenue streams. Managed communications for events and initiatives, driving participation and sales conversions.

Marketing Event Management Sales

Team Leader, Sponsorship & Partnership

AIESEC in ENEAM

Jan 2011 - Dec 2013 (2 years 11 months)

Led teams in securing sponsorships and partnerships for international programs, exceeding funding goals. Negotiated deals with corporate entities, enhancing organizational visibility and financial support.

Leadership Sponsorship Partnerships Negotiation

Assistant Account Manager

ECOBANK

Jan 2012 - Dec 2012 (11 months)

Handled client accounts, identifying upsell opportunities in banking services and maintaining strong relationships. Supported sales teams in achieving quarterly targets through efficient account management.

Account Management Upselling Client Relations Sales Support