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Lorena Gregorovich

@lorenagregorovich

Operations Expert at Teleperformance Portugal coordinating supply-chain operations and bilingual support.

At Teleperformance Portugal, I manage outbound and inbound operations for a multinational tech account, coordinating delivery across logistics, warehouses, distribution centers, sales, and customer service. I also coordinate supply-chain communication and fraud prevention, and provide Italian and English support.

Previously, at Pierpoint International LLC, I managed and coordinated a team of 25 professionals supporting international clients, including complex requests and relationships across international markets. At Visa Solutions Healthcare, I managed more than 30 partners and agencies across over 10 countries, coordinating customized services and monitoring satisfaction KPIs.

Experience

Work history, roles, and key accomplishments

Current

Operations Expert

Current

Teleperformance Portugal

Jun 2026 - Present (5 months)

Managed outbound/inbound operations for a multinational tech account, including delivery management across logistics, warehouse, distribution centers, sales, and customer service. Orchestrated end-to-end communication across the supply chain and fraud prevention to drive operational efficiency.

Operations Management Supply Chain Fraud Prevention Team Coordination KPI Management Bilingual Support Italian English

Consultant in International Relations

Success Journey LLC

Feb 2024 - May 2026 (2 years 3 months)

Assisted international clients in developing communication and relational skills. Coordinated webinars and training events for international participants and managed multilingual digital content with AI tools.

Client Assistance Communication Skills Webinar Coordination AI Tools ChatGpt Deep Seek Gemini NotebookLM Social Media Management

Head of International Partner Relations

Visa Solutions Healthcare

Jan 2023 - Jan 2024 (1 year)

Managed over 30 partners and agencies in more than 10 countries across the Americas and Caribbean. Coordinated customized services for international clients and monitored satisfaction KPIs with strategic reporting.

Partnership Management International Relations Webcast Presentation KPI Monitoring Strategic Reporting

Head of International Client Assistance

Pierpoint International LLC

Jun 2014 - Jan 2023 (8 years 7 months)

Managed and coordinated a team of 25 professionals for international client assistance. Supervised relationships with key clients in international markets and handled complaints and complex requests from high-profile clients.

Team Management Client Relations CRM Dynamics Workday KPI Analysis Reporting Complaint Resolution