Crystal Mier

I’m a customer-focused professional with experience across healthcare, leadership, and customer support, building strong client relationships through empathy and clear communication. I’m known for resolving problems fast while managing multiple priorities in busy environments.

I currently own and operate Sugar Drip Co., where I manage day-to-day operations, inventory, scheduling, purchasing, and vendor coordination. I also strengthen customer relationships through exceptional service and social media engagement, while maintaining financial records and processing payments.

Previously, as a Conduent Customer Service Representative (remote), I handled high-volume inbound calls and documented interactions accurately. I resolved billing and account concerns professionally, balancing multiple software systems while protecting confidential information.

I bring operational and healthcare discipline from roles as a Manager/Certified Nursing Assistant at Riverwood Lodge Assisted Living and as a Certified Nursing Assistant at VITAS Healthcare. I’m seeking a remote Customer Support, Customer Success, Administrative, or Healthcare Coordinator position where I can keep scaling businesses and delivering dependable support.