Crystal Hamilton
@crystalhamilton1
Case Coordinator and social work professional specializing in care coordination and HIPAA-compliant case management.
United StatesWhat I'm looking for
I’m a social work professional focused on case management, care coordination, referral management, and patient support. I take a client-centered approach—assessing needs, developing individualized care plans, and monitoring progress to improve healthcare outcomes.
In my current role as a Case Coordinator, I serve as a primary point of contact to coordinate care and answer patient questions while managing time effectively between clients and health teams. I maintain accurate documentation with strict adherence to HIPAA and PHI compliance, and I handle escalations by coordinating with healthcare providers to resolve complex concerns quickly.
Previously, as a Family Program Coordinator, I supported 60–70 families through crisis support, benefit navigation, and service planning in a fast-paced environment. With experience as a Juvenile Probation Officer and Social Work Intern, I’m committed to confidentiality, detailed case notes and reporting, and building strong relationships that help clients access the right resources for positive outcomes.
Experience
Work history, roles, and key accomplishments
Case Coordinator
Miami Bridge LSF - Youth Services
Aug 2024 - Present (1 year 11 months)
Provided case management by assessing client needs, developing individualized care plans, and monitoring patient progress. Served as primary point of contact and handled patient escalations while maintaining HIPAA/PHI-compliant documentation.
Family Program Coordinator
YWCA
Nov 2021 - Aug 2024 (2 years 9 months)
Managed case management for 60–70 families by assessing needs, developing service plans, and coordinating support. Provided crisis support and guided families through benefits and available resources while building relationships with clients, families, and healthcare providers.
Social Work Intern
Tree of Life
Jul 2022 - May 2023 (10 months)
Assisted with client intake communications, identified family concerns, and supported parenting plans. Facilitated parenting education classes and support groups while maintaining confidential records and preparing case notes and reports.
Juvenile Probation Officer
Florida Department of Juvenile Detention Center
May 2021 - Oct 2021 (5 months)
Managed a caseload of youth by monitoring progress, documenting activities, and ensuring compliance with court-ordered plans. Conducted interviews and assessments with families and prepared detailed case notes and reports for at-risk individuals.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor of Social Work, Social Work
Earned a Bachelor of Social Work (BSW) from Florida International University.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Crystal?
You can contact Crystal and 90k+ other talented remote workers on Himalayas.
Message CrystalGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
