Brandon User

Developed and executed sales strategies to meet monthly, quarterly, and annual revenue targets, using KPIs to drive adjustments. Managed inventory, merchandising standards, customer service, complaint resolution, and store health/safety compliance while overseeing facility maintenance.

Handled daily teller operations including cash verification and dispensing, processing negotiable instruments, and posting transactions in the core banking system. Reconciled cash drawer balances, prepared end-of-day packages, processed branch clearings, and supported customer inquiries and account re-activations.

Supported development and implementation of document storage and retention/destruction processes in line with health and safety standards. Built tracking and labeling systems for work entering/leaving archives, created destruction documentation, and contributed to efficiency improvements for record accountability.

Performed account reconciliations and supported investigation of POS and ATM customer claims using reconciliation tools and transaction processing systems. Trained in internal control electronic banking streams and collaborated via email with banking professionals across internal and external organizations.

Assisted with recruitment operations including preparing new employee information, categorizing candidates, and creating interview score sheets and schedules. Supported logistics for interviews, recorded meeting minutes, and observed an emergency drill under the OSH department.

Produced job-related documents including job letters, quotations, invoices, pay slips, and tender coordination for the managing director. Managed inventory/timekeeping for job sites and supported supplier/client inquiries while contributing to the company website and handling document scanning/printing.

Completed the Cancer Biology specialization, focusing on foundational cancer biology and metastasis, including prostate cancer.

Studied an MBA focused on Human Resource Management (September 2024 to October 2024).

Completed Python for Everybody, including web data access and a capstone project for retrieving, processing, and visualizing data with Python.

Completed a Machine Learning specialization covering supervised learning (regression and classification), advanced learning algorithms, unsupervised learning, recommenders, and reinforcement learning.

Completed the Think like a CFO specialization, including finance for managers, accounting, and corporate finance topics.

Completed a BSc in Information Technology from September 2023 to September 2024.

Completed the Foundations of Management specialization, covering business problems, marketing, finance, organizational behavior, and financial accounting.

Completed the Wharton AI For Business specialization, covering AI fundamentals and business applications in marketing, finance, and people management.

Completed the CompTIA A+ (Computer Repairs) program.

Grade: Communication Studies Grade 1 (Distinction); Accounts Unit 1 Grade 1; Management Unit 1 Grade 1; Management Unit 2 Grade 2; Caribbean Studies Grade 2; Economics Units 1-2: Grade 3 each; Accounts Unit 2 Grade 4

Completed CAPE A-Levels, earning top grades across Communications Studies, Accounts, Management, Economics, and Caribbean Studies units.

Grade: Principles of Accounts Grade 1 (Distinction); Mathematics Grade 1; English A Grade 1; IT Grade 1; Principles of Business Grade 1; Economics Grade 2; Spanish Grade 2; Biology Grade 2

Completed CSEC O’Levels with strong results across multiple subjects including Mathematics, English, Information Technology, Economics, and Principles of Accounts.