Cristina Ursu

Managed and qualified inbound and outbound SaaS leads, increasing conversion rates by 30% and consistently exceeding monthly KPI targets while enabling seamless handoffs to account executives.

Delivered classroom instruction and individualized learning plans, assessed student progress and implemented pastoral care measures to support pupil welfare and academic development.

Supported digital campaign development and social media performance analysis across Facebook, Google, TikTok and LinkedIn, contributing to campaign optimisation and content creation.

Managed cold email lead-generation campaigns and client accounts, maintaining 95% deliverability, >65% open rates and driving appointment booking and business development outcomes.

Planned and delivered creative early-learning lessons, monitored child development and maintained strong family relationships to support social and educational growth.

Designed educational activities and safeguarding practices, evaluated children's progress and coordinated parent meetings to support tailored early-learning plans.

Enrolled in a comprehensive digital marketing guide covering multiple marketing disciplines.

Enrolled in a course on small business lead generation and cold email strategies for B2B and B2C.

Completed a sales prospecting bootcamp course focused on prospecting techniques and outreach best practices.

Completed a course on customer service mastery covering customer support principles and practices.

Completed a course covering essential skills for virtual assistants.

Completed secondary education (GCSE-equivalent) with a general curriculum at Costache Negri National College.

Completed a Master of Business Administration program focused on business administration and management.

Completed a short course on digital customer service practices and tools.

Completed a Bachelor of Business Administration program with coursework in business and management fundamentals.