Open to opportunities

Cristina Castellano

@cristinacastellano2

Message

I improve AI language models and streamline banking compliance, credit, and back-office operations.

Italy

Message

What I'm looking for

I'm looking to apply AI operations, LLM evaluation, no-code automation, and banking compliance experience to build scalable AI-driven workflows, agents, and process improvements.

I've supported AI language-model improvement projects at Invisible, evaluating and classifying LLM outputs for relevance, tone, and accuracy while applying AI training processes.

At Nexi, I manage enhanced due diligence, AML, KYC, PEP, trusts, fiduciaries, suspicious activity reporting, and credit analysis. My work combines digital tools and AI applications with administration, back-office operations, information verification, and process documentation.

Across Accenture at Credit Suisse, Widiba, ING Bank, and Fastweb, I've handled banking operations, client services, accounting, CRM workflows, loans, payments, customer operations, welfare strategies, and debt collection. I'm building scalable AI-driven workflows, agents, and applications through no-code tools, automation, prompt engineering, and API integration.

Experience

Work history, roles, and key accomplishments

Current

AML Specialist & Credit Analyst

Current

NEXII S.p.A.

Jun 2023 - Present (3 years 2 months)

Enhanced due diligence for PF and NPF, non-profit organizations, foundations, trusts, fiduciaries, SOS, PEP, KYC, anti-terrorism, and judicial lists. Analyzed and verified information using digital tools and AI applications, with administration and back office support.

AML KYC Customer Due Diligence PEP Analysis Non Profit Foundation Anti Money Laundering Fraud Monitoring Audit Compliance Digital Tools AI Applications Administration Back Office

AI Operations & Training Specialist

Invisible Technologies

Jan 2026 - May 2026 (4 months)

Freelance spot projects focused on AI language model improvement and training through evaluation and classification of LLM outputs across multi-thematic projects, analyzing relevance, tone, and accuracy of response content.

LLM Evaluation Data Labeling AI Evaluation Prompt Engineering

AML & Credit Analyst

Accenture

Jan 2022 - May 2023 (1 year 4 months)

Enhanced customer due diligence (KYC), PEP analysis, trusts and fiduciaries, suspicious activity reporting, and anti-money laundering and anti-terrorism prevention activities. Supported audit and compliance activities and monitored fraud and phishing.

AML KYC Customer Due Diligence PEP Analysis Suspicious Activity Reports Anti Money Laundering Audit Compliance Fraud Monitoring Phishing

Credit Specialist & Administration

WIDIBA

Jan 2022 - May 2023 (1 year 4 months)

Managed back-office operations across CRM systems (AML, credit, customer service). Handled accounting and tax management, budget support, and administrative activities.

Back Office CRM AML Credit Customer Service Accounting Tax Management Administration

Banking Operations & Client Services

ING Bank

Jan 2021 - Dec 2021 (11 months)

Managed cash operations and accounting activities, account reconciliation, and payment management. Supported the management of loans, leasing, personal loans, and credit cards.

Cash Operations Accounting Account Reconciliation Payment management Loans Leasing Personal Loans Credit Cards

Account Manager & Welfare Strategy

Fastweb

Jan 2015 - Dec 2020 (5 years 11 months)

Managed back-office and account operations across multiple departments, including administration, by developing welfare strategies, coordinating customer operations, optimizing processes, and overseeing debt collection activities.

Back Office Account Operations Administration Welfare Strategies Customer Operations Process Optimization Debt Collection