Cristina Castellano

Performed AML/KYC customer due diligence and analysis for non-profit organizations, foundations, trusts, fiduciaries, SOS, and PEPs, including verification using digital tools and AI applications.

Improved and trained AI/language models via evaluation and classification of LLM outputs across multiple topics, including relevance, tone, and accuracy assessment.

Supported AML and credit analysis activities including customer due diligence, PEP analysis, suspicious activity reporting, and compliance support for anti-money laundering and anti-terrorism prevention.

Provided credit specialist and administrative support for banking operations at BNP Paribas & ING Bank.

Managed back-office operations across CRM systems (including AML and credit) and supported accounting and tax management, budget support, and administrative activities.

Handled banking back-office tasks including cash operations, accounting activities, account reconciliation, and payment management, with support for loans, leasing, personal loans, and credit cards.

Managed back-office and account operations across multiple departments, developing welfare strategies, coordinating customer operations, optimizing processes, and overseeing debt collection activities.

Professional training focused on AI operations and data training, with an emphasis on AML, L&C credit analysis and cross-functional support.

Master-level program covering no-code AI product development and AI agent design, including workflows and agent-enabled applications.

Master program focused on AI survival agent kit operations and data training, including prompt engineering and LLM output evaluation.

Master program in administration, finance, control, and banking sciences, with emphasis on applying advanced AI tools to support banking operations.

Master’s degree focused on psychology with a work and organizational communication perspective.

Scientific and art high school education completed in Milan.