Open to opportunities

Cristian Llorella Perez

@cristianllorellapere

Message

I coordinate high-volume engineer schedules and resolve technical customer issues across UK service operations.

Poland

Message

What I'm looking for

I'm looking to build on my experience in scheduling, technical support and operations, taking ownership of customer and service issues while working closely with cross-functional teams in a fast-paced environment.

At Quooker UK, I coordinate 100+ daily scheduling requests and appointments for 100+ engineers, balancing availability, location, workload and customer needs across a high-volume UK service operation.

I've progressed from Technical Support Specialist to Scheduling Specialist in 16 months, using Salesforce to manage complex cases, troubleshoot Quooker systems and coordinate resolutions across Orders, Sales and Technical Support. I bring experience supporting customers across phone, email, live chat and video, and I'm recognised for ownership, reliability, problem-solving and positive customer feedback.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Specialist

Current

Quooker UK

May 2026 - Present (3 months)

Manage 100+ scheduling requests daily, coordinating appointments for 100+ engineers across the UK. Work with regional schedulers and engineer managers to resolve conflicts and maintain service levels.

Scheduling Salesforce Case Management Problem Solving