Remote Media Technology Support / Streaming Operations role at a streaming, OTT, or broadcast company. 5 years supporting live streaming and file-based media workflows. AWS Elemental/MediaConnect, Akamai CDN, transcoding, QC, and incident response for Tier-1 live events. AWS Certified Cloud Practitioner and AWS Cloud Support Associate Professional Certificate. Based in Medellín, Colombia.
Looking for a job
Cristian Felipe Cataño
@cristiancatano
Media Technology Support Engineer with 5 years in live streaming and file-based workflows. AWS Certified. Based in Colombia, open to remote roles.
ColombiaWhat I'm looking for
Media Technology Support Engineer with 5 years of experience supporting live streaming and file-based media workflows for major media companies. Currently a Streaming Media Analyst at TelevisaUnivision, operating Tier-1 live events on the ViX OTT platform — end-to-end monitoring across acquisition, encoding, packaging, and Akamai CDN delivery, QoS/QoE oversight, and incident response.
Previously supported live sports streaming and file-based archive workflows (S3/Glacier lifecycle, on-demand transcoding, QC) at Genius Sports Services.
Hands-on with AWS Elemental, MediaConnect, Prometheus, Grafana, New Relic, FFmpeg, and video codecs (H.264, H.265, ProRes). AWS Certified Cloud Practitioner and AWS Cloud Support Associate Professional Certificate — plus a 2026 focus on applied AI (AIOps, prompt engineering, AI agents) for proactive monitoring and automation.
Based in Medellín, Colombia. Fluent in Spanish and English. Open to remote roles / contract or full-time; in media technology, streaming operations, and cloud support.
Experience
Work history, roles, and key accomplishments
Current
Streaming Media Live Event Operations
TelevisaUnivision
Jun 2024 - Present (2 years 4 months)
Primary technical contact for Tier-1 live events on TelevisaUnivision's ViX OTT platform (50+ monthly, 99%+ reliability). Monitor acquisition-to-delivery pipeline (AWS Elemental, Akamai CDN), cutting incidents ~30% via QoS/QoE monitoring. Manage file-based archive workflows (S3/Glacier), on-demand transcoding, QC, and RCA documentation.
Resolved 95%+ of customer incidents within SLA across live sports streaming workflows and log analysis, API validation, Linux-based troubleshooting on MOV/MXF/MP4 and HLS/Dash manifests. Prevented ~40% of potential failures via daily pre-delivery QC. Administered file-based archive lifecycle (S3, 30-day retention before Glacier) and on-demand transcoding for external providers.
Resolved 100% of L2-escalated issues with zero unresolved cases by bridging front-line support and engineering. Maintained data integrity across product databases and sustained high customer satisfaction through structured incident communication.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Colombia
Bachelor in Economics, Economics
2021 -
Grade: 3.8
LL
LinkedIn Learning
Course Certificate, Information Technology
Completed courses in SQL (4 courses), Postman, Introduction to Web APIs, Power BI, Python, and Excel.
Universidad Nacional de Colombia
Economics Studies, Economics
Pursued economics studies at Universidad Nacional de Colombia, Sede Medellín.
Amazon Web Services
AWS Certified Cloud Practitioner, Cloud Computing
2026 - 2026
Earned the AWS Certified Cloud Practitioner certification in 2026.
Platzi
Course Certificate, Computer Science
Completed courses in Python (3 courses), MySQL & MariaDB, Git & GitHub, and Logical Thinking & Data Structures.
Amazon Web Services
AWS Cloud Support Associate Professional Certificate, Cloud Support
2026 - 2026
Completed the AWS Cloud Support Associate Professional Certificate in 2026, covering 7 courses including IT & AWS Fundamentals, Cloud Technical Essentials, and Cloud Support Best Practices.
Udemy
Course Certificate, Video Processing
Completed the course 'FFmpeg - The Complete Guide'.
Coursera
Course Certificate, Cloud Computing
Completed courses on Introduction to Cloud Computing (IBM), Monitoring & Observability for DevOps (IBM), and Agile with Atlassian JIRA (Atlassian).
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
35k+ USD
Social media
Job categories
Skills
AWSAkamai CDNFFMPEGVideo Transcoding WorkflowsLive TranscodingVideo StreamingLinuxRoot Cause AnalysisJiraPythonTechnical SupportLive Event OperationsStreaming OperationsOTT PlatformsFile Based WorkflowsQoS MonitoringIncident ResponseEscalation ManagementContent DeliveryAWS Elemental MediaLiveAWS MediaConnectHLSDashTranscodingQuality Control
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