Cristal Knott

I am a seasoned revenue cycle leader with over 10 years of experience in full-cycle healthcare billing, operations, and education program development. My career has been marked by a proven ability to manage cross-functional teams and create impactful training programs that align with organizational goals. I am currently pursuing my PMP certification to enhance my project management skills, further supporting my strategic learning initiatives.

In my current role as Billing Manager at IMS Integrated Medical Services, I lead revenue cycle operations and training strategy for over 90 providers across 27 clinics. I have successfully designed scalable education programs and developed a pre-service deposit training module that significantly reduced no-show rates by 20% while increasing collections by 30%. My focus on creating standardized SOPs and implementing QA auditing systems has resulted in measurable improvements in documentation and claim integrity.

Previously, I served as Regional Billing Manager at Village Medical, where I oversaw billing and education programs for 98 clinics across multiple states. I designed and led training workshops that enhanced payer documentation standards and launched onboarding curricula that enabled rapid scaling of revenue cycle staff. My commitment to performance improvement and team management has consistently driven success in my roles.