Hugo Winstead

Provided oversight and guidance to the billing department, managing day-to-day operations, electronic claims submissions, and claim denials. Managed Rescue Net Billing and Trauma Soft systems, monitored productivity, and analyzed AR and DSO reports to ensure timely payments.

Qualified, developed, closed, and maintained 3rd party billing services clients, managing client revenue through the entire RCM cycle from process improvement to collections. Developed and nurtured relationships with hospital executives, maximizing reimbursement while ensuring compliance. Conducted market analysis and developed marketing materials.

Managed 3rd party molecular diagnostics laboratories' AR and cash flow, serving as a customer liaison and project manager for outsourced billing. Supervised billing and collections staff, directly impacting customer accounts receivable and financial performance. Analyzed and reviewed customer financial packages and AR metrics.

Developed, closed, and maintained 3rd party billing services clients, managing client revenue through the entire RCM cycle. Nurtured relationships with hospital executives and collaborated on A/R, DSO, and revenue streamlining, achieving 99% client retention. Developed marketing materials and responded to RFPs.

Directed day-to-day operations of a 3rd party ground/air ambulance billing services division with over $1.1 billion in gross billings, managing 75+ staff. Implemented process improvements that reduced days to pay by 60 days and monitored key performance indicators like A/R and DSO. Provided executive-level client communications and ensured regulatory compliance.

Directed activities of coding, billing, and collection staff to ensure efficient workflow and monitored daily cash flow and collections. Identified, researched, and resolved all billing issues, increasing revenue and reducing AR. Ensured clean claims were billed promptly and managed complex calls from patients and insurance companies.

Taught Medical Billing and Coding programs, including Electronic Health Records, ICD-9/10, and CPT/HCPS Level 2 Coding. Prepared course materials, maintained academic standards, and evaluated student progress. Emphasized professional conduct and provided student support.

Completed a certification program focusing on microcomputer applications. Gained expertise in various software and computer systems relevant to professional use.

Undertook business management courses to develop a foundational understanding of business principles and practices. Focused on key areas relevant to organizational operations and administration.