Courtney Williams

I am a detail-oriented healthcare professional with strong organizational skills and a commitment to improving patient and member outcomes. I bring experience in patient services, case support, and licensed Medicare sales with a meticulous approach to documentation and compliance.

As a Licensed Medicare Representative, I conducted needs assessments, presented compliant plan options, and built referral networks that improved enrollment and retention. I consistently met or exceeded sales targets while maintaining HIPAA-compliant records and providing ongoing member support.

In prior roles I provided compassionate healthcare customer service, completed developmental assessments for families, and supported casework through advocacy, coaching, and community resource connection. I have experience verifying insurance, assisting with billing-related tasks, and coordinating administrative duties in clinical settings.

I hold certificates in Dental Assisting, Medical Assisting, and Medical Billing & Coding, plus certifications including Life & Health insurance licenses across multiple states, Radiation Health & Safety, BLS, and medical coding credentials. I am motivated to contribute to an organization that values accuracy, client-centered care, and continuous improvement.