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@courtneywilliams
Detail-oriented professional with 20 years of experience in healthcare.
I am a dedicated professional with over 20 years of experience in various roles within the healthcare and education sectors. My journey has equipped me with a thorough understanding of compliance with medical laws and regulations, as well as a strong foundation in anatomy and physiology. I thrive in fast-paced environments, such as Ambulatory Surgery Centers, where my communication and multitasking skills shine.
Currently, I serve as a Reading Tutor at Amplify Education, where I tailor reading interventions to meet the individual needs of students, fostering both their academic growth and self-esteem. My previous roles as an Uncertified Nursing Assistant and Substitute Teacher have further honed my ability to provide comprehensive care and manage diverse classroom environments effectively. I am passionate about supporting personal and academic growth in others, and I bring a wealth of experience in both educational and healthcare settings.
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Work history, roles, and key accomplishments
Amplify Education
Dec 2020 - Present (4 years 11 months)
Provided reading intervention tailored to individual needs of students ranging from kindergarten to fifth grade to enhance literacy skills. Utilized mCLASS and Dibels 8th edition materials to improve key reading competencies, including rhyming, onset fluency, and phonemic awareness.
UNA
Aug 2015 - Present (10 years 3 months)
Provided comprehensive patient care under the supervision of a charge nurse, including assisting with medical examinations and treatments. Supported medical and nursing staff in delivering quality care to patients, ensuring comfort and promoting well-being.
The Ivymount School
Sep 2015 - Present (10 years 2 months)
Implemented Behavior Intervention Plans (BIP) for students, adapting teaching methods to meet individual learning needs and ensuring consistent support during educational activities. Collected, analyzed, and reported behavioral data, collaborating with Behavior Analysts and Program Coordinators to refine IEP goals and monitor progress.
Waldorf Volunteer Fire and EMS
Dec 2014 - Present (10 years 11 months)
Provided high-level pre-hospital care as part of a skilled volunteer team, prioritizing patient safety and delivering timely emergency medical services. Assisted the officer in charge during emergency calls, ensuring seamless teamwork and adherence to operational protocols.
Charles County Public Schools
Aug 2014 - Present (11 years 3 months)
Applied extensive knowledge and skills in educational laws, health, and learning accommodations to effectively manage classroom environments across diverse learning levels. Executed classroom routines and daily tasks with a focus on maintaining continuity and order in the absence of the regular teacher.
LiUNA Local 572
Nov 2011 - Present (14 years)
Processed a wide array of written communications, ensuring accurate entry and management of data within MS Word and Excel, and proficiently handled database operations. Demonstrated exceptional customer service and communication skills in handling information exchanges via phone, contributing to effective customer relationship management.
Cody Child Development Center- CYPA
Oct 2005 - Present (20 years 1 month)
Conducted comprehensive evaluations of children's physical and mental development through observation and interactive play, identifying areas for enhancement. Developed personalized developmental plans for children, encompassing social skills, motor development, self-help, cognitive growth, and language acquisition, including color recognition and sign language instruction.
New York and Company
Aug 2004 - Present (21 years 3 months)
Assisted customers with product selection and provided knowledgeable answers to inquiries, enhancing customer satisfaction and fostering repeat business. Cultivated and sustained long-term customer relationships, contributing to the achievement of sales targets and positive store representation.
Babies R Us
Sep 2003 - Present (22 years 2 months)
Managed inventory, executed order processing, and maintained product pricing and shelf stocking to ensure store operational efficiency. Delivered customer service by resolving complaints, providing detailed product information, and maintaining the store's visual standards to enhance the shopping experience.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Psychology
Currently pursuing a degree in Psychology. Gaining knowledge in psychological theories, research methods, and human behavior.
Diploma, General Studies
Completed high school education, earning a diploma. Developed foundational knowledge across various subjects.
Software and tools used professionally
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