At TransPerfect Translations, Inc., I designed and deployed the IT environment for a new healthcare division, supporting over 300 users across 25 offices. I provisioned more than 100 endpoints and implemented Microsoft 365, Entra ID, endpoint management, collaboration, and security platforms.
I led a global help desk team of 20+ technicians supporting 1,000+ employees, and redesigned service workflows to achieve 90% process compliance within three months. I also helped streamline procurement, increasing company-wide productivity by 15% and reducing department spending by 35%.
