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Courtney Smith

@courtneysmith1

Lead Barista skilled in customer service, cleanliness, and effective communication to elevate satisfaction in fast-paced teams.

United States

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What I'm looking for

I’m looking to contribute to a high-performing team where cleanliness and great customer service matter. I want to keep improving my beverage and coffee skills while using strong communication to elevate customer satisfaction.

I’m an adaptable, detail-oriented Lead Barista with a strong background in customer service. I’m known for exceptional cleanliness standards and clear, effective communication that keeps teams and customers aligned.

At The Broadway Brew (March 2025 - December 2025), I developed expert knowledge of coffee brewing techniques and beverage preparation. I used POS systems while preparing espresso and beverages, ensuring accurate, efficient service during busy hours.

I focused on consistent organization and cleanliness, maintaining a clean and organized workspace while adhering to health and safety regulations. I also strengthened team collaboration by communicating effectively with coworkers, which helped increase productivity.

I’m ready to contribute to a high-performing team and elevate customer satisfaction. With skills in menu memorization, conflict handling, and providing exceptional service, I enjoy creating positive relationships with patrons.

Experience

Work history, roles, and key accomplishments

Lead Barista

The Broadway Brew

Mar 2025 - Dec 2025 (9 months)

Provided exceptional customer service while maintaining strict cleanliness and health/safety standards. Developed expert coffee brewing and espresso preparation skills, supported team communication, and maintained efficient operations using POS systems.

Customer Service Coffee Brewing Techniques POS systems Communication Food Service Organization Menu Memorization

Education

Degrees, certifications, and relevant coursework

Plainview High School

High School Diploma, Secondary Education

2022 - 2026

Grade: 4.0 GPA

Activities and societies: National Art Honor Society; leadership positions in multiple musical groups.

Earned a High School Diploma from Plainview High School from August 2022 to May 2026, maintaining a 4.0 GPA and participating in National Art Honor Society and leadership roles in musical groups.