Open to opportunities

Courtney Navarro

@courtneynavarro

Message

I streamline office operations, executive support, and client coordination.

United States

Message

What I'm looking for

I'm looking for an administrative or office operations role where I can coordinate schedules, strengthen workflows, support leadership, maintain accurate records, and deliver responsive client service.

I'm currently managing daily office operations at CHT Services, coordinating scheduling, communications, records, invoicing, vendors, reporting, and project tracking for leadership.

At Embracing Hearts In Home Care, I manage CRM activity, referrals, intake processes, consultations, outreach campaigns, community events, and KPI reporting within a growing healthcare organization.

Previously, I supported client accounts, appointment scheduling, follow-up, onboarding, compliance documentation, and customer service as a Health Insurance Sales Advisor at Guest Insurance Group. At Texas A&M College of Medicine, I coordinated program operations serving up to 250 students across multiple campuses.

Across 15+ years in administrative and healthcare settings, I've kept calendars, records, communications, and workflows accurate, organized, confidential, and moving forward.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

CHT Services

Mar 2026 - Present (7 months)

Manage daily office operations and administrative functions. Coordinate scheduling, meetings, and communications across departments.

Administrative Support Scheduling Communication Skills Record keeping Client Communication Bookkeeping Invoicing Vendor coordination Process Improvement Reporting Project Tracking

Current

Marketing Liaison

Current

Embracing Hearts In Home Care

Sep 2025 - Present (1 year 1 month)

Manage CRM systems and track referral sources, client activity, and intake processes. Coordinate consultations, intake appointments, and client communications.

CRM Management Marketing Client Communication Event Planning Outreach KPI Tracking Reporting Administrative Support

Health Insurance Sales Advisor

Guest Insurance Group

Aug 2021 - Aug 2025 (4 years)

Managed client accounts and maintained accurate records within CRM systems. Scheduled appointments, conducted follow-ups, and handled client correspondence.

CRM Management Client Relations Scheduling Documentation Compliance Customer Service

Program Coordinator

Texas A&M College of Medicine

Aug 2018 - Jun 2021 (2 years 10 months)

Coordinated schedules, meetings, curriculum activities, and administrative processes for programs serving up to 250 students. Managed calendars and communications among faculty, physicians, and leadership.

Calendar Management Scheduling Communication Skills Database Management Reporting Project Coordination Process Improvement

Medical Assistant

BCS Heart

Jan 2010 - Mar 2018 (8 years 2 months)

Supported physicians with daily clinical and administrative operations. Roomed patients, documented medical histories, obtained vital signs, and assisted with examinations and procedures.

Patient Care Clinical Support EMR EHR Vital Signs Scheduling Collaboration