Open to opportunities

Courtney Hubbard

@courtneyhubbard

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Reliable organizational manager with strong communication and technical support skills.

United States

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What I'm looking for

I am looking for a full-time position that offers professional challenges, supports work/life balance, and allows me to assist diverse stakeholders effectively.

I am a solutions-focused professional with a strong background in organizational management and technical support. My experience spans various roles, including my current position as a Vendor Invoicing Portal Support Specialist at Emergent Talent LLC, where I provide essential support for vendor invoice processing. I excel in troubleshooting technical issues and ensuring smooth operations, which has significantly strengthened vendor relationships and improved payment processes.

Previously, I served as a Disaster Case Manager, where I supported individuals affected by disasters by conducting needs assessments and developing personalized recovery plans. My ability to maintain confidentiality and build trusted relationships has been pivotal in advocating for clients and guiding them through complex recovery processes. I am passionate about leveraging my skills to contribute to efficient, client-focused outcomes in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Deloitte Vendor Invoicing Portal Support Specialist

Current

Emergent Talent LLC

Oct 2024 - Present (11 months)

Provided technical troubleshooting and customer service for vendor invoice processing, resolving system issues such as data import errors and invoice matching discrepancies. Facilitated the transfer of digital documents and guided vendors on invoice submission procedures and data entry protocols.

Technical Troubleshooting Customer Service Data Imports Customer Invoicing Process Vendor Relations

ENDEAVORS Disaster Case Manager

Emergent Talent LLC

Feb 2024 - Oct 2024 (8 months)

Supported individuals affected by disasters by conducting detailed needs assessments and developing personalized recovery plans. Maintained strict confidentiality of client information and guided clients through the process of regaining stability and self-sufficiency.

Disaster Recovery Planning Confidentiality Case Management

Customer Service Agent

Working Solutions LLC

May 2020 - Dec 2023 (3 years 7 months)

Updated and assisted clients with account information and benefits updates as a remote contractor. Managed complaints, documented all transactions, and responded to feedback to generate customer loyalty.

Customer Service Account Management Benefits Updates Remote Work

Residential House Manager

Volunteers of America

Jan 2017 - Apr 2020 (3 years 3 months)

Planned, implemented, and evaluated employee relations and human resources policies, programs, and practices. Ensured individuals had adequate supplies and that the home was compliant with physical site regulations.

Employee Relations HR Policies Program Evaluation Household Maintenance Leadership

Education

Degrees, certifications, and relevant coursework

Sterling College

B.S., Organizational Management

Completed a Bachelor of Science in Organizational Management. This program focused on developing leadership skills and understanding organizational behavior to effectively manage teams and projects.

American Public University

A.S., Real Estate Studies

Obtained an Associate of Science in Real Estate Studies. This degree provided a foundation in real estate principles, practices, and market analysis.

St. Agatha Career School

Certified Nursing Assistant, Nursing

Completed the Certified Nursing Assistant program. This certification equipped me with essential skills for patient care and support in healthcare settings.