Tai EvansTE
Open to opportunities

Tai Evans

@taievans

Experienced IBM Technical Team Leader with expertise in disaster recovery.

United States

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in team leadership and project management.

I am an experienced IBM Technical Team Leader with a robust background in managing technical support teams and providing executive assistance. My expertise lies in disaster recovery planning and execution, ensuring business continuity and resilience. I excel at leading high-performing teams, troubleshooting complex issues, and delivering exceptional customer service.

Throughout my career, I have demonstrated strong organizational, problem-solving, and communication skills. I have a proven ability to drive operational excellence, achieve performance targets, and maintain effective provider relationships. My experience includes managing provider services, leading technical support departments, and coordinating post-disaster recovery projects, all while ensuring compliance with contractual agreements and regulatory requirements.

I am passionate about fostering a collaborative work environment and continuously improving processes to enhance service delivery. My commitment to excellence is reflected in my ability to monitor and analyze performance metrics, generate insightful reports, and recommend improvements that lead to increased efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

YH

Provider Services Coordinator

Yes Hearing

Apr 2023 - Oct 2024 (1 year 6 months)

Managed and maintained relationships with healthcare providers, ensuring their needs were met and services were delivered efficiently. Coordinated and scheduled provider services, ensuring compliance with contractual agreements and regulatory requirements. Served as the primary point of contact for providers, addressing inquiries, resolving issues, and providing support.

IB

Team Lead

IBM

Nov 2021 - Apr 2023 (1 year 5 months)

Led and managed a team of technical support specialists, providing guidance, training, and performance evaluations. Oversaw daily operations of the technical support department, ensuring adherence to service level agreements (SLAs) and performance targets. Developed and implemented support procedures and policies to improve efficiency and customer satisfaction.

NC

Post Disaster Recovery Junior Project Manager

Navigation Construction

Nov 2020 - Nov 2021 (1 year)

Assisted in the coordination and execution of post-disaster recovery projects, ensuring timely and effective implementation. Collaborated with senior project managers, government agencies, and non-profit organizations to develop and implement recovery plans. Monitored project progress, tracked milestones, and ensured compliance with project timelines and budgets.

OI

Executive Assistant to the Chief Executive Officer

Oakley Financial Inc.

Jul 2018 - Mar 2020 (1 year 8 months)

Provided comprehensive administrative support to the CEO, ensuring smooth execution of daily operations. Managed general office tasks, including ordering supplies, maintaining records management systems, and handling basic bookkeeping. Organized the executive calendar by scheduling meetings, coordinating with relevant parties, and confirming availability.

Education

Degrees, certifications, and relevant coursework

Georgia State University logoGU

Georgia State University

Bachelor of Science, Health Sciences

Pursued a Bachelor of Science in Health Sciences, gaining foundational knowledge in various health-related disciplines. Developed an understanding of healthcare systems, public health principles, and research methodologies.

NS

North Atlanta High School

High School Diploma, General Studies

Completed a comprehensive high school curriculum, earning a High School Diploma. Focused on core academic subjects to build a strong educational foundation.

Tech stack

Software and tools used professionally

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