Tai Evans
@taievans
Experienced IBM Technical Team Leader with expertise in disaster recovery.
What I'm looking for
I am an experienced IBM Technical Team Leader with a robust background in managing technical support teams and providing executive assistance. My expertise lies in disaster recovery planning and execution, ensuring business continuity and resilience. I excel at leading high-performing teams, troubleshooting complex issues, and delivering exceptional customer service.
Throughout my career, I have demonstrated strong organizational, problem-solving, and communication skills. I have a proven ability to drive operational excellence, achieve performance targets, and maintain effective provider relationships. My experience includes managing provider services, leading technical support departments, and coordinating post-disaster recovery projects, all while ensuring compliance with contractual agreements and regulatory requirements.
I am passionate about fostering a collaborative work environment and continuously improving processes to enhance service delivery. My commitment to excellence is reflected in my ability to monitor and analyze performance metrics, generate insightful reports, and recommend improvements that lead to increased efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Provider Services Coordinator
Yes Hearing
Apr 2023 - Oct 2024 (1 year 6 months)
Managed and maintained relationships with healthcare providers, ensuring their needs were met and services were delivered efficiently. Coordinated and scheduled provider services, ensuring compliance with contractual agreements and regulatory requirements. Served as the primary point of contact for providers, addressing inquiries, resolving issues, and providing support.
Team Lead
IBM
Nov 2021 - Apr 2023 (1 year 5 months)
Led and managed a team of technical support specialists, providing guidance, training, and performance evaluations. Oversaw daily operations of the technical support department, ensuring adherence to service level agreements (SLAs) and performance targets. Developed and implemented support procedures and policies to improve efficiency and customer satisfaction.
Post Disaster Recovery Junior Project Manager
Navigation Construction
Nov 2020 - Nov 2021 (1 year)
Assisted in the coordination and execution of post-disaster recovery projects, ensuring timely and effective implementation. Collaborated with senior project managers, government agencies, and non-profit organizations to develop and implement recovery plans. Monitored project progress, tracked milestones, and ensured compliance with project timelines and budgets.
Executive Assistant to the Chief Executive Officer
Oakley Financial Inc.
Jul 2018 - Mar 2020 (1 year 8 months)
Provided comprehensive administrative support to the CEO, ensuring smooth execution of daily operations. Managed general office tasks, including ordering supplies, maintaining records management systems, and handling basic bookkeeping. Organized the executive calendar by scheduling meetings, coordinating with relevant parties, and confirming availability.
Education
Degrees, certifications, and relevant coursework
Georgia State University
Bachelor of Science, Health Sciences
Pursued a Bachelor of Science in Health Sciences, gaining foundational knowledge in various health-related disciplines. Developed an understanding of healthcare systems, public health principles, and research methodologies.
North Atlanta High School
High School Diploma, General Studies
Completed a comprehensive high school curriculum, earning a High School Diploma. Focused on core academic subjects to build a strong educational foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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