Courtney Dimmick
@courtneydimmick
I drive sales growth, customer relationships, team coaching, and high-volume operations.
United StatesWhat I'm looking for
I've supported high-volume customer-facing operations at H&R Block, using consultative sales and personalized tax guidance to build trust and recommend relevant products and services. My responsive service and issue resolution contributed to a 97% office customer satisfaction score.
As an Assistant Team Lead, I exceeded seasonal sales targets by 12% while supporting a 25-person team. I used KPI reporting, targeted coaching, onboarding, and daily workflow coordination to improve conversion, product adoption, and consistent execution.
Earlier at Amazon, I audited leave and disability cases, provided guidance on ADA, FMLA, and state leave laws, and partnered across teams to resolve complex issues. I've also led classrooms as a long-term substitute teacher, adapting instruction and managing full classroom responsibilities.
Experience
Work history, roles, and key accomplishments
Exceeded seasonal sales targets by 12% while supporting a 25-person team through KPI reporting and targeted coaching. Trained and onboarded 25 employees and helped drive a 97% customer satisfaction score.
Managed client relationships during tax season, providing personalized tax guidance and recommending relevant products and services. Prepared accurate federal and state tax returns while maintaining compliance and meeting productivity expectations.
Reflective Substitute Teacher
Pinecrest Academy of Nevada
Aug 2024 - Jan 2025 (5 months)
Delivered high-quality instruction across grade levels by following lesson plans and maintaining a structured classroom environment. Served as a long-term substitute, assuming full classroom responsibilities including lesson planning and parent communication.
Audited leave and disability cases for accuracy and compliance while providing HR-level guidance on policies and state leave laws. Partnered with HR and managers to resolve complex issues and recommend process improvements.
Education
Degrees, certifications, and relevant coursework
Pinecrest Academy of Nevada
Substitute Teaching, Education
Served as a reflective substitute teacher, delivering instruction and maintaining a positive classroom environment.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Courtney?
You can contact Courtney and 90k+ other talented remote workers on Himalayas.
Message CourtneyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
