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Cornelius Wilson

@corneliuswilson

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IT Analyst and Programmer with 14+ years optimizing systems, automating processes, and delivering data visualizations.

United States

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What I'm looking for

I’m looking for a role where I can automate workflows, build data dashboards/visualizations, and improve systems end to end—partnering with cross-functional teams to turn complex data into actionable decisions.

I’m an IT Analyst and Programmer with over 14 years of experience across IT support, data analysis, system optimization, and business process automation. I’m recognized for proactive problem-solving, a strategic mindset, and exceptional customer service—especially when I’m supporting high-impact teams under pressure.

In recent roles as a Data Visualization Analyst, I spearheaded UX design strategies within SAP JAM to improve content accessibility and engagement across global teams. I maintained data integrity by cleaning, transforming, and structuring raw datasets into dashboards and infographics, then created intuitive maps, charts, and graphs that helped leadership make faster, data-driven decisions.

I’ve also built automation and analytics tools that materially reduce manual effort and improve compliance. From Excel VBA automation that cut manual processes by 30% to streamlining escalation workflows that reduced case handling time from 24 hours to 1 hour, I consistently translate complex requirements into practical, measurable outcomes—while collaborating cross-functionally to improve processes end to end.

Experience

Work history, roles, and key accomplishments

Retail Key Holder

Bevmo

Jan 2025 - Jan 2026 (1 year)

Provided excellent customer service by greeting customers, establishing rapport, and explaining products and services. Supported inventory restocking and counts, processed cash transactions accurately, and trained new employees on store procedures.

Customer Service Inventory Management Cash Handling Employee Training Cash Reconciliation

Data Visualization Analyst

The Grangeside Group / Astellas Pharmaceutical

Jan 2021 - Jan 2024 (3 years)

Spearheaded UX design strategies in SAP JAM to improve content accessibility and engagement across global teams. Cleaned and transformed raw datasets into dashboards and infographics, enabling faster data-driven decisions and supporting LMS content development.

UX Design Data Cleaning data transformation Dashboard Development Data Visualization Infographics Learning Management Systems (LMS)

Analyst / Programmer

The Moore Law Group

Jan 2020 - Jan 2022 (2 years)

Designed and implemented Excel VBA automation tools that reduced manual processes by 30%, streamlining compliance audits and lowering error rates. Built interactive dashboards and real-time compliance reports for senior leadership and trained 50+ team members on advanced Excel reporting and analytics.

VBA Microsoft Excel Process Automation Compliance Auditing Dashboard Development Employee Training

Data Analyst

Ammoe

Jan 2018 - Jan 2020 (2 years)

Led a migration from OneDrive to SharePoint across departments, reducing miscommunication and project duplication by 40%. Developed workforce optimization models and KPI dashboards that improved scheduling accuracy and supported internal project management.

SharePoint Data Analysis Workforce Optimization Scheduling KPIs Template Development Quantitative Research

Data Analyst

Verizon Wireless

Jan 2014 - Jan 2019 (5 years)

Created a custom Excel-based tool that streamlined data escalation workflows, reducing average case handling time from 24 hours to 1 hour. Trained and onboarded 44 legal team members to enable independent case resolution and delivered an internal Excel training series to improve productivity.

Excel Workflow Automation Data Escalation Performance Metrics Onboarding KPI Tracking Cross Functional Collaboration Process Improvement

Quality Analyst

Verizon Wireless

Jan 2010 - Jan 2014 (4 years)

Developed automated VBA solutions integrating Word, Excel, and Outlook, increasing QA output and reducing reporting time by 30%. Authored and maintained SOPs, checklists, and job aids that reduced employee disputes and error margins by 8–9%.

VBA Microsoft Word Microsoft Excel Outlook QA Automation SOP Development Checklists Process documentation

Technical Support

Verizon Wireless

Jan 2004 - Jan 2010 (6 years)

Provided technical support by de-escalating high-stress client situations and delivering effective customer-focused troubleshooting. Coached and mentored incoming representatives, helping a new hire team earn the highest performance rating in 2009.

Technical Support Customer Relations De escalation Troubleshooting Coaching Mentoring Training Support Customer Service