Cornelius Wilson
@corneliuswilson
IT Analyst and Programmer with 14+ years optimizing systems, automating processes, and delivering data visualizations.
What I'm looking for
I’m an IT Analyst and Programmer with over 14 years of experience across IT support, data analysis, system optimization, and business process automation. I’m recognized for proactive problem-solving, a strategic mindset, and exceptional customer service—especially when I’m supporting high-impact teams under pressure.
In recent roles as a Data Visualization Analyst, I spearheaded UX design strategies within SAP JAM to improve content accessibility and engagement across global teams. I maintained data integrity by cleaning, transforming, and structuring raw datasets into dashboards and infographics, then created intuitive maps, charts, and graphs that helped leadership make faster, data-driven decisions.
I’ve also built automation and analytics tools that materially reduce manual effort and improve compliance. From Excel VBA automation that cut manual processes by 30% to streamlining escalation workflows that reduced case handling time from 24 hours to 1 hour, I consistently translate complex requirements into practical, measurable outcomes—while collaborating cross-functionally to improve processes end to end.
Experience
Work history, roles, and key accomplishments
Retail Key Holder
Bevmo
Jan 2025 - Jan 2026 (1 year)
Provided excellent customer service by greeting customers, establishing rapport, and explaining products and services. Supported inventory restocking and counts, processed cash transactions accurately, and trained new employees on store procedures.
Data Visualization Analyst
The Grangeside Group / Astellas Pharmaceutical
Jan 2021 - Jan 2024 (3 years)
Spearheaded UX design strategies in SAP JAM to improve content accessibility and engagement across global teams. Cleaned and transformed raw datasets into dashboards and infographics, enabling faster data-driven decisions and supporting LMS content development.
Analyst / Programmer
The Moore Law Group
Jan 2020 - Jan 2022 (2 years)
Designed and implemented Excel VBA automation tools that reduced manual processes by 30%, streamlining compliance audits and lowering error rates. Built interactive dashboards and real-time compliance reports for senior leadership and trained 50+ team members on advanced Excel reporting and analytics.
Data Analyst
Ammoe
Jan 2018 - Jan 2020 (2 years)
Led a migration from OneDrive to SharePoint across departments, reducing miscommunication and project duplication by 40%. Developed workforce optimization models and KPI dashboards that improved scheduling accuracy and supported internal project management.
Data Analyst
Verizon Wireless
Jan 2014 - Jan 2019 (5 years)
Created a custom Excel-based tool that streamlined data escalation workflows, reducing average case handling time from 24 hours to 1 hour. Trained and onboarded 44 legal team members to enable independent case resolution and delivered an internal Excel training series to improve productivity.
Quality Analyst
Verizon Wireless
Jan 2010 - Jan 2014 (4 years)
Developed automated VBA solutions integrating Word, Excel, and Outlook, increasing QA output and reducing reporting time by 30%. Authored and maintained SOPs, checklists, and job aids that reduced employee disputes and error margins by 8–9%.
Technical Support
Verizon Wireless
Jan 2004 - Jan 2010 (6 years)
Provided technical support by de-escalating high-stress client situations and delivering effective customer-focused troubleshooting. Coached and mentored incoming representatives, helping a new hire team earn the highest performance rating in 2009.
Education
Degrees, certifications, and relevant coursework
Masa Community College
Academic Certification in Language Studies, Japanese Language Studies
Completed an academic certification in language studies with a focus on Japanese.
Pima College
CompTIA A+ / Network+ Certification, Information Technology
Completed CompTIA A+ and Network+ certifications.
Saddleback Community College
Associate of Science, Mathematics
Earned an Associate of Science with a major in Mathematics and a minor in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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