Corey Wynn
@coreywynn
Customer-focused technical support and UX specialist with 6+ years experience.
What I'm looking for
I am a customer-focused Technical Support and UX Specialist with over six years of experience in creative, retail, and tech-driven environments. My journey has equipped me with a proven ability to resolve complex issues and manage client relationships effectively. I thrive on contributing to product refinement through usability testing, analytics, and cross-functional collaboration. My strong communication skills allow me to translate technical issues into customer-friendly solutions, ensuring a seamless experience for users.
In my current role as Visual Communications Director at Quantum Greenes Innovations™, I develop digital and print assets that align with brand identity across various platforms. I lead brand development initiatives and manage visual consistency across digital interfaces. My experience as a Wearable Technology & UX Evaluation Contractor at uTest has further honed my skills in conducting functional and usability testing, capturing real-time data, and collaborating on cross-functional projects involving AI model training and UI evaluation.
Throughout my career, I have demonstrated a commitment to excellence and a passion for enhancing user experiences. I am eager to bring my well-rounded skill set into a fast-paced, customer-centered organization where I can continue to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Visual Communications Director
Quantum Greenes Innovations
Dec 2024 - Present (8 months)
Developed digital and print assets aligned with brand identity across social, web, and print platforms. Led brand development including logo creation, typography, and color schemes.
Wearable Technology & UX Evaluation Contractor
uTest
Jun 2024 - Present (1 year 2 months)
Conducted functional and usability testing for wearable tech devices and mobile/web interfaces. Captured real-time data to provide design feedback and troubleshoot UX inefficiencies.
Technical Support Specialist
Lowe's
Mar 2024 - Jun 2024 (3 months)
Handled multichannel support for technical/product issues with 20%+ response time improvement. Utilized CRM tools to track cases, escalate issues, and maintain customer interaction records.
Concept Designer / Merchandising Specialist
Home Depot
Apr 2020 - Mar 2024 (3 years 11 months)
Designed in-store and digital layouts for home improvement product displays. Supported sales with technical product knowledge (doors, windows, hardware).
Data Analytics Intern
Accenture
Jun 2023 - Aug 2023 (2 months)
Built Power BI dashboards and automated reports to streamline business intelligence. Conducted analysis with SQL, Excel, and Python to surface operational insights.
Education
Degrees, certifications, and relevant coursework
Old Dominion University
Bachelor of Arts, Graphic Design
2012 - 2017
Studied graphic design principles and practices at Old Dominion University. Developed skills in visual communication, digital and print asset creation, and brand identity.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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