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Hera Harris

@heraharris

SaaS Support Specialist delivering rapid troubleshooting, user training, and high customer satisfaction.

United States
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What I'm looking for

I seek a SaaS support role where I can apply troubleshooting, user training, and communication skills to improve system performance and customer satisfaction in a fast-paced, collaborative team.

I am a proactive, self-directed Support Specialist with a strong SaaS background in troubleshooting, system maintenance, and user assistance.

At YourMembership, I evaluated and prioritized high-volume client requests via email, ticketing, and chat, assisted clients via Zoom, created training materials and documentation, and monitored systems to ensure proper functionality using tools like Salesforce, Zendesk, and Jira.

I collaborate with Development teams on special projects, leveraging analytical thinking and troubleshooting skills to quickly diagnose issues and explain complex problems in simple terms to users at all technical levels.

Earlier, as Visual Merchandising Manager at Levi Strauss & Co., I led creative display strategies, managed budgets, and briefed teams—experiences that sharpened my leadership, organization, and customer-focused approach. I am committed to delivering timely solutions and maintaining high customer satisfaction.

Experience

Work history, roles, and key accomplishments

LC

Visual Merchandising Manager

Levi Strauss & Co

Sep 2017 - Oct 2020 (3 years 1 month)

Developed and executed visual merchandising strategies and produced displays, signage, and floor plans to showcase product launches and maintain compelling in-store presentation.

Education

Degrees, certifications, and relevant coursework

MI

Manatee Technical Institute

General Education Diploma, General Education

Completed a General Education Diploma at Manatee Technical Institute in 2007.

Tech stack

Software and tools used professionally

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Hera Harris - Software Support Specialist - YourMembership | Himalayas