Hera Harris

I am a proactive, self-directed Support Specialist with a strong SaaS background in troubleshooting, system maintenance, and user assistance.

At YourMembership, I evaluated and prioritized high-volume client requests via email, ticketing, and chat, assisted clients via Zoom, created training materials and documentation, and monitored systems to ensure proper functionality using tools like Salesforce, Zendesk, and Jira.

I collaborate with Development teams on special projects, leveraging analytical thinking and troubleshooting skills to quickly diagnose issues and explain complex problems in simple terms to users at all technical levels.

Earlier, as Visual Merchandising Manager at Levi Strauss & Co., I led creative display strategies, managed budgets, and briefed teams—experiences that sharpened my leadership, organization, and customer-focused approach. I am committed to delivering timely solutions and maintaining high customer satisfaction.