Confidence Anyanwu
@confidenceanyanwu
I support customers and grow social communities across WhatsApp, Facebook, Instagram, and TikTok.
NigeriaWhat I'm looking for
At NK Collections, I provide customer support across WhatsApp, Facebook, Instagram, and TikTok, helping customers with product inquiries, order placement, after-sales support, and complaint resolution. I maintain accurate communication throughout the sales process and build relationships that encourage repeat customers.
At HealthSpring Pharmaceutical Ltd., I manage social platforms, create educational and promotional healthcare content, and respond promptly to customer inquiries. I also bring virtual assistance, social media management, data entry, and community-support experience from my work with Rotaract Club.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
NK Collections
Jan 2018 - Present (8 years 8 months)
Provided customer support through WhatsApp, Facebook, Instagram, and TikTok, assisting with product inquiries, order placement, and after-sales support. Resolved complaints professionally and built long-term customer relationships.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Owerri
Bachelor of Technology, Forensic Science
2018 - 2024
Bachelor of Technology in Forensic Science from the Federal University of Technology Owerri, completed from 2018 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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