Open to opportunities

Conar Barrientos Smyth

@conarbarrientossmyth

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Customer Success Architect driving adoption, retention, and measurable ROI.

Ireland

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What I'm looking for

I seek a customer-facing technical role where I can drive adoption, reduce churn, and align engineering with business outcomes in an enterprise environment that values cross-functional collaboration and measurable impact.

I am a Strategic Customer Success Architect who bridges complex software architecture and measurable commercial outcomes, serving as a trusted advisor for global enterprise accounts.

I specialise in aligning DevSecOps and SDLC workflows with C-level business goals, translating integration requirements into actionable objectives and driving platform adoption and retention.

My technical background spans GitFlow, CI/CD, DevSecOps, Python, C#, ELK Stack, REST APIs, SQL, MongoDB and architecting high-availability pipelines; I have delivered measurable impacts like 30% increased data ingestion and 99.99% system availability.

I combine a First-Class Honours degree in Chemistry with hands-on experience across Elastic, DocuSign, FeatureSpace and Content Guru to reduce churn, mitigate incidents, and guide customers from tactical maintenance to strategic value creation.

Experience

Work history, roles, and key accomplishments

Strategic Customer Success Architect

Elastic

Nov 2024 - Nov 2025 (1 year)

Owned a book of strategic global enterprise customers, driving platform adoption and retention while increasing data ingestion rates by 30% and reducing compliance-related risk. Acted as liaison to Product/R&D to document integrations and ensure engineering accountability for delivery timelines.

& Customer Success DevSecOps CI CD REST APIs ELK Stack Integration Architecture Stakeholder Management Data Ingestion

Customer Success & Integration Solutions Engineer

DocuSign

Mar 2023 - Sep 2024 (1 year 6 months)

Served as technical success advocate for enterprise developers on complex REST API integrations, led P1 incident triage and resolution, and mitigated integration fatigue to reduce churn. Mentored teams to align developer requirements with engineering constraints for long-term stability.

REST APIs Incident Management Customer Advocacy Mentoring Automation SQL Webhooks

Enterprise Architecture & Integration Engineer

Featurespace

Sep 2019 - Sep 2022 (3 years)

Led global onboarding and technical integration for Tier-1 institutions, tuned distributed SaaS messaging to reduce financial fraud losses, and architected high-availability pipelines using Kafka and MongoDB to achieve 99.99% availability.

Apache Kafka MongoDB CI CD Distributed Systems SaaS Integration Fraud Detection High Availability

Software Applications Engineer

Content Guru

Oct 2018 - Apr 2019 (6 months)

Co-developed AI/ML integration agents using Google Dialogflow to enhance CX and applied test-driven development practices to ensure reliable production releases.

Dialogflow TDD Google Cloud Unit Testing Python

Education

Degrees, certifications, and relevant coursework

University College Dublin

Bachelor of Science (Honours), Chemistry

2014 - 2018

Grade: First-Class (1:1)

Completed a Bachelor of Science (Honours) in Chemistry with First-Class honours, providing analytical foundations for problem solving and root cause analysis in technical contexts.