Comfort Gyamea
@comfortgyamea
I resolve customer issues and support travel reservations, ticketing, and sales across customer-facing channels.
GhanaWhat I'm looking for
At Prep Eez Tech (MTN AFA), I spent five years resolving customer enquiries and complaints, explaining products and policies, and supporting sales through recommendations and upselling.
I also guide customers through basic phone and service troubleshooting. With training in Amadeus GDS, I can support flight bookings, fare calculations, ticket issue and reissue, itinerary planning, and airline regulations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Prep Eez Tech (MTN AFA)
Jan 2020 - Jan 2025 (5 years)
Handled customer enquiries and complaints, resolving issues and following up until resolution. Explained products and policies, supported sales, and provided basic technical troubleshooting.
Education
Degrees, certifications, and relevant coursework
Africa College of Aviation
Diploma, Air Ticketing & Reservation, Travel & Tourism
2024 - 2025
Diploma in Air Ticketing & Reservation and Travel & Tourism, including Amadeus GDS training in reservations, fare calculation, ticket issue and reissue, itinerary planning and IATA codes.
Nakmens Computer Training Institute
Certificate, Computer Training
2023 - 2023
Certificate in Microsoft Word & Excel.
St. Stephen's Senior High School
West African Senior School Certificate (WASSCE), General Education
2015 - 2018
West African Senior School Certificate (WASSCE).
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Job categories
Skills
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