Celestina Amoasi-Gyasi
@celestinaamoasi-gyas
Customer service professional at TELEPERFORMANCE GHANA providing technical support and resolving customer issues.
GhanaWhat I'm looking for
At TELEPERFORMANCE GHANA, I provide technical assistance, respond to customer inquiries, and analyze issues to find logical solutions or route them to the appropriate team.
At MTN CALL CENTRE (ISON XPERIENCES), I handled customer inquiries, complaints, and support requests, identified customer needs, and offered solutions. I also upsold products and services when possible and built customer relationships.
Earlier, as an Assistant Secretary at F.N.A LOGISTICS GHANA LTD, I prepared routine reports and received and directed visitors. At FREIGHT LINKS LOGISTICS LTD, I tracked freight, arranged transportation and payments, and kept clients updated on shipments.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Teleperformance Ghana
Nov 2023 - Present (3 years)
Provide technical assistance to users, troubleshoot issues, and respond to service inquiries in a timely manner. Efficiently analyze customer issues and provide logical solutions.
Customer Care Executive
MTN Call Centre (Ison Xperiences)
Jan 2021 - Oct 2023 (2 years 9 months)
Handled incoming calls regarding inquiries, complaints, and support issues. Identified customer needs, provided solutions, up-sold products, and built sustainable customer relationships.
Assistant Secretary
F.N.A Logistics Ghana Ltd
Sep 2015 - Dec 2019 (4 years 3 months)
Prepared weekly routine reports and performed duties assigned by supervisor. Received visitors, answered and referred inquiries, and maintained employee and department directories.
Freight Forwarder/Client Relation Agent
Freight Links Logistics Ltd
Feb 2012 - Aug 2015 (3 years 6 months)
Tracked movement of freight using software and satellite technology, organized payments and transactions, and coordinated transportation of freight. Reported progress to clients.
Education
Degrees, certifications, and relevant coursework
Ghana Institute of Journalism
Bachelor’s Degree, Public Relations
Bachelor’s Degree in Public Relations from Ghana Institute of Journalism, completed in 2018.
Ghana Institute of Journalism
Diploma, Communication Studies
Diploma in Communication Studies from Ghana Institute of Journalism, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Job categories
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