Comfort Akpet

I’m a results-driven Administrative and Customer Support Professional who blends executive assistance, office administration, and customer-focused support to keep operations moving. I specialize in coordinating schedules, managing documentation, and strengthening client relationships through accurate CRM management.

Since March 2025, I’ve been working as a Sales Operations Specialist / Customer Retention Officer at WRAGBY Business Solutions & Technologies Ltd. I support sales operations and administrative processes to improve workflow efficiency, maintain and update customer records and CRM databases, and prepare proposals, contracts, renewals, and sales-related documentation.

From October 2023 to January 2025 at ALBERT & WAND LTD, I served as a Customer Service Representative / Executive Assistant, managing executive calendars, email correspondence, and daily administrative activities. I coordinated meetings, appointments, and travel arrangements for management, while providing customer service support and handling inquiries professionally.

Earlier, I built a strong foundation in administrative roles as an Administrative Assistant / Front Desk Officer at ROYAL DAVIDS ACADEMY and as an Executive Assistant at GREEN WORLD LIMITED. With a B.Sc. in Public Administration and certifications in Virtual Assistance, Sales Techniques, Customer Care Skills & Telephone Etiquette, and Customer Service Excellence, I bring an organized, communication-first approach that performs well in fast-paced and virtual environments.