I am an experienced Client Operations and Healthcare Intake professional with over four years of remote experience supporting US-based organisations. Currently working as an Intake Department Lead, I have progressed from an individual contributor role into leadership, gaining extensive experience in team management, operational coordination, performance monitoring, staff development, escalations, and workflow optimisation.
My background also includes client relationship management, inbound and outbound sales, lead conversion, business development support, and customer service. I have worked closely with marketing and operations teams to achieve departmental targets, improve service delivery, and drive successful client sign-ups.
I am comfortable managing large teams, coordinating remote operations across different locations and time zones, and working in fast-paced, target-driven environments. I have hands-on experience with platforms such as Monday.com and Bolt Intake App, Zendesk, Hubspot alongside other digital tools used to manage workflows, client information, and operational performance.
I am open to international remote opportunities, particularly in Client Success, Account Management, Healthcare Operations, Operations Management, Customer Experience, and Team Leadership.
I bring a combination of hands-on operational experience, leadership ability, commercial awareness, and a strong commitment to delivering measurable results.
