Looking for a job

Colleen User

@colleenuser

Message

Product Manager at Digicel Group improving subscription payments, raising payment penetration from 19% to 23%.

Trinidad and Tobago

Message

At Digicel Group, I own the acquisition and payments growth roadmap for subscription products across 25 markets. By tracing conversion funnels and data flows, I helped raise payment penetration from 19% to 23%.

As Regional Head of Operations, I built an executive Power BI and governed knowledge platform used across 12 markets. I also delivered $100K in savings through a DMAIC program and phased rollout of SOPs and reporting.

Earlier at Digicel, I built Power Apps for field technicians and internal helpdesk workflows, and Power BI dashboards that automated 60% of KPI reporting. I’m a Computer Science graduate and Six Sigma Black Belt who looks for ways to simplify, standardize, automate or eliminate work.

Experience

Work history, roles, and key accomplishments

Current

Regional Growth Product Manager

Current

Digicel Group

Sep 2025 - Present (1 year 1 month)

Owns product strategy and roadmap for subscription acquisition and billing & payments across 25 markets. Raised payment penetration from 19% to 23% by tracing conversion funnels and fixing onboarding and payment journeys.

Product Management Roadmapping Payments Billing Data Analysis SQL Power BI Agile BRDs OKRs TNPS AI Tools

Regional Head of Operations

Digicel Group

Dec 2023 - Sep 2025 (1 year 9 months)

Owned operating strategy for fibre broadband across 12 markets, linking GTM, Sales, and Customer Success to acquisition and retention goals. Delivered $100K USD in savings via a DMAIC program and built a cross-market data and knowledge platform.

Operations Management Strategy Power BI Data Analysis Knowledge Management DMAIC Lean Six Sigma Executive Communication KPI Frameworks

Operations Program Manager

Digicel International

Mar 2023 - Nov 2023 (8 months)

Led the launch of a high-growth digital product across 15 markets within 4 months, coordinating vendors and in-market leads. Redesigned and automated the change-request approval workflow in Power Apps, reducing turnaround by 3 days.

Program Management Vendor Management PowerApps Workflow Automation Stakeholder Management Agile Project Delivery

Service Delivery Operations Manager

Digicel

Apr 2021 - Mar 2023 (1 year 11 months)

Managed, coached, and developed 14 direct reports and co-managed a $6M+ annual budget. Built a mobile app using Power Apps for field technicians, increasing daily job completion by 10%, and automated 60% of KPI reporting with Power BI dashboards.

Team Leadership Coaching Budget Management PowerApps Power BI Power Automate SLA Management Process Improvement Escalation Management

Service Delivery / Back Office Manager

Digicel

Aug 2019 - Mar 2021 (1 year 7 months)

Led the local rollout of a workforce management platform with a team of 14 direct reports, with under 1% customer-reported impact at cutover. Improved installation and repair forecast accuracy from 70% to 95% by redesigning KPI management and resource allocation.

Workforce Management KPI Management Resource Allocation Team Leadership Process Improvement Forecasting

Senior Back Office Specialist (Dispatch Supervisor)

Digicel

Aug 2017 - Jul 2019 (1 year 11 months)

Wrote Standard Operating Procedures for newly added back-office dispatch functions. Coordinated the same day sale & installation project, handling 5% of daily installations and cutting the overall installation KPI by 0.5 days with a 95% success rate.

SOP Development Dispatch Coordination Process Improvement Cross Functional Collaboration Project Coordination