Open to opportunities

Cliff Kavanagh

@cliffkavanagh

Message

Experienced QA Engineer with a proven track record in software testing.

Canada

Message

What I'm looking for

I am seeking a role that values collaboration and innovation, where I can leverage my QA expertise to enhance product quality and contribute to team success.

With 15 years of experience in quality assurance, I have honed my skills as a QA Engineer and Quality Assurance Analyst. My journey has been marked by leading comprehensive testing initiatives for applications and web pages, where I excel in identifying and tracking software defects using tools like JIRA and Azure DevOps. My innovative test strategies have not only improved product reliability but also contributed to a significant 20% revenue increase year-over-year in 2022.

Throughout my career, I have consistently delivered high-value testing across various platforms, both mobile and desktop. As a Test Engineer III and Team Lead at Applause / uTest, I designed and executed comprehensive test plans and cases, ensuring the quality and functionality of applications. My collaborative efforts with development and project management teams have streamlined the software development lifecycle, enhancing defect resolution times by 30% and securing multi-year contracts with major clients.

My previous role as Returns & Allocations Manager at HMV Canada Inc. further developed my operational management skills, where I implemented systems that improved efficiency and reduced lost shipments. I hold degrees in Operations Management and Marketing, alongside a strong foundation in Computer Science, which equips me with a unique blend of technical and managerial expertise.

Experience

Work history, roles, and key accomplishments

Current

Test Engineer III, Team Lead and Software Tester

Current

Applause / uTest

Feb 2014 - Present (11 years 5 months)

Consistently provided high value, quality testing of applications and web pages on a variety of platforms, both mobile and desktop. Designed, developed, and executed comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of applications and web sites under test. Identified, documented, and tracked software defects using tools including JIRA, Azure DevOps thr

Jira Azure DevOps Test Plans Test Cases Test Scripts Functional Testing Regression Testing Integration Testing

Returns & Allocations Manager / Video Games Buyer

HMV Canada Inc.

Mar 2006 - Oct 2016 (10 years 7 months)

Managed comprehensive operational functions across a national retail chain, overseeing the end-to-end product returns process, ensuring vendor compliance, and securing appropriate credits. This role also involved optimizing inventory flow through strategic markdowns and coordinating internal recycling efforts. Additionally, I managed complex import logistics from foreign vendors and collaborated c

Product Return Management Compliance Logistics Product Management Sales Support Cross Functional Collaboration Supply Chain Management

Education

Degrees, certifications, and relevant coursework

Durham College

Diploma, Operations Management

Completed a program focused on the principles and practices of operations management. Gained expertise in optimizing business processes and supply chain efficiency.

Durham College

Diploma, Marketing

Studied core marketing concepts and strategies, including market research, consumer behavior, and promotional techniques. Developed skills in creating and executing effective marketing campaigns.

Humber College

Certificate, French Language

Grade: Honours

Achieved an Honours Certificate in French Language, demonstrating proficiency in advanced French communication and cultural understanding. Enhanced linguistic abilities for professional and personal use.

Carleton University

Bachelor of Science, Computer Science

Undertook studies in Computer Science, focusing on fundamental principles and applications. Developed a strong foundation in programming, algorithms, and software development.