Cliff Clarke
@cliffclarke
Customer care and data entry leader with 15+ years driving operational excellence.
What I'm looking for
I am a customer care and data entry specialist with over 15 years of experience delivering high-quality service, data processing, and team leadership. I have a track record of managing multiple customer service agents, improving data entry accuracy, and driving sales support.
As a General Manager and supervisor, I developed and executed customer strategies, led and mentored high-performing teams, and fostered collaborative, results-driven environments. I designed and supervised campaigns for data entry and quality control to ensure efficient project completion.
My background includes roles in customer service supervision, data entry management, and cyber security analysis responsibilities that strengthened my attention to detail, process consistency, and operational oversight. I maintain strong managerial strategies to meet deadlines and uphold supply and data consistency across departments.
I hold certificates from Harvard Business School in business and individual dynamics and additional credentials in logistics/supply chain and IBM data analysis. I communicate fluently in English and focus on delivering reliable, measurable improvements in customer care and data operations.
Experience
Work history, roles, and key accomplishments
General Manager
Brickhouse Security
Jan 2010 - Jan 2024 (14 years)
Led operations and managerial strategy for the organization, overseeing data entry, staffing, and timely project completion to maintain service consistency.
Data Entry Clerk / Customer Service Supervisor
BentleyWalker Ltd
Jan 2006 - Jan 2010 (4 years)
Created and supervised data entry campaigns and quality control processes to ensure timely, accurate completion of projects and meet customer requirements.
General Manager
Intconnet Trinidad Ltd
Jan 1996 - Jan 2006 (10 years)
Managed customer care, data entry operations and sales, built and led teams to improve processing efficiency and quality control across projects.
Education
Degrees, certifications, and relevant coursework
St. Dominic's College
Secondary Education, General Education
1996 - 2006
Attended St. Dominic's College from 1996 to 2006 for secondary education.
Long Beach High School
High School Diploma, General Education
1987 - 1992
High School Diploma earned from Long Beach High School between 1987 and 1992.
Harvard Business School
Certificate in Business, Business
Completed certificate coursework in Business and Individual Dynamics at Harvard Business School.
Availability
Location
Authorized to work in
Job categories
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