Looking for a job

Célian DEPERNET

@cliandepernet

Message

I resolve e-commerce order and logistics issues across French, English, and Spanish customer channels.

Romania

Message

What I'm looking for

I'm looking for a customer support role where I can resolve e-commerce and logistics issues for international customers, ideally in a 100% remote EU environment.

I've supported e-commerce customers at Olydri, managing incoming inquiries through PrestaShop across French and English channels.

I handle end-to-end order troubleshooting, from parcel delivery delays and routing issues to returns and refunds coordinated with shipping carriers.

I focus on proactive resolution of complex complaints, using empathetic communication and structured ticket workflows to maintain strong customer satisfaction.

Previously at Chronodrive, I verified orders, resolved immediate customer issues, and supported accurate inventory and order processing during high-volume periods.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Olydri

Managed incoming customer inquiries and support requests via PrestaShop, delivering responsive assistance across French and English channels. Handled end-to-end order troubleshooting, tracking parcel delivery delays, resolving package routing issues, and coordinating returns or refunds with shipping carriers.

PrestaShop Ticketing Systems Live Chat Email Support Order Management Systems Customer Satisfaction Logistics Complaint Handling Escalation Management

Education

Degrees, certifications, and relevant coursework

University of Toulon

Master's degree, Sport Performance

Pursued a Master's degree in Training and Optimization of Sport Performance.

Northwestern State University

Study Abroad, Sports Management

Grade: GPA 3.5+

Activities and societies: Dean's List

Study abroad program with coursework in sports performance, physical therapy, and sports management. Awarded Dean's List honors for outstanding academic performance.