At Buckham & Duffy, I’m the main contact for client representatives, in-country teams and a development partner on an Australian Government-funded recruitment platform used across ten countries. I rebuilt request intake with Jira Service Management, reducing unresolved requests from 165 to 11, and built an Atlassian Rovo AI agent to turn raw requests into clear problems, changes and outcomes.
Across consulting engagements, I’ve helped clients adopt platforms and get value from them, including reducing a Goodstart Early Learning funding process from around two weeks to about four hours. I also trained and mentored more than 150 graduates at ThoughtWorks University; counselling and my Lifeline Digital Crisis Support work reflect my interest in youth mental health and wellbeing.
