Claudia v Cordero

I’m an experienced Operations Manager and Certified Pharmacy Technician with over 10 years of hands-on experience in pharmacy operations, staff supervision, prescription processing, insurance billing, and customer service. I’m known for improving workflow efficiency while maintaining strong regulatory compliance in fast-paced retail environments.

As an Operations Manager and CPhT at Walgreens since 2013, I oversee daily pharmacy operations, workflow efficiency, and compliance. I supervise staff, handle scheduling, training, onboarding, and performance management, and I assist pharmacists with prescription processing, inventory control, and patient support.

I also focus on revenue-cycle accuracy and patient access by resolving insurance billing issues, claim rejections, and prior authorizations. My approach balances detail with urgency, helping reduce friction for both customers and clinicians.

Earlier in my career, I worked as a Pharmacy Technician at Duane Reade (2008–2013) and as an Insurance Agent at Cavaco Insurance Agency Inc. (2006–2008). Those roles strengthened my accuracy under supervision, customer-first communication, and ability to evaluate needs and recommend effective solutions.