Tiffany Ward

Managed and processed prior authorization requests for oncology and rare disease medications, coordinating with insurance companies and physicians to expedite approvals and resolve denials. Proactively handled authorization expirations and appealed denials when necessary, ensuring timely treatment authorization and HIPAA compliance.

Delivered superior customer support by managing insurance verifications, assisting patients with payment follow-ups, and clarifying prescription-related inquiries. Coordinated with healthcare providers to obtain new prescriptions or resolve ambiguities, ensuring accuracy and compliance while also handling prior authorization processes to expedite medication access.

Managed daily pharmacy operations, ensuring seamless workflow and compliance with regulatory standards, and built strong relationships with healthcare providers by coordinating with doctors' offices to obtain clinical records for prior authorizations. Played a key role in scaling the pharmacy’s revenue from $25,000 to $1.5 million in gross monthly profit within the first year of operation.

Managed administrative operations, including payroll processing, purchasing, and employee onboarding. Provided excellent front office support, including answering phones and greeting visitors to maintain smooth office operations.

Delivered outstanding customer service, consistently achieving daily sales targets. Maintained store organization and ensured accuracy of promotional signage and displays.

Focused on managing household responsibilities while nurturing and raising a child. Developed excellent organizational, multitasking, and time-management skills during this period.

Currently enrolled in a Cancer Data Management program. This course focuses on the principles and practices of managing cancer-related data.

Currently pursuing an Associate's degree in Healthcare Administration. This program is enhancing my knowledge in healthcare management and administrative practices.

Completed high school education and received a diploma.