Open to opportunities

claudia gisella

@claudiagisella

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Customer-focused hospitality professional with luxury retail expertise.

Indonesia

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What I'm looking for

I seek a client-facing role in hospitality or luxury retail that values exceptional service, opportunities to drive revenue, and professional growth within a collaborative team.

I am a hospitality and customer service professional with a Bachelor of Business in Hotel Management and over three years' experience across luxury retail and lifestyle hospitality. I consistently deliver premium guest and client experiences, exceed sales targets, and support revenue-driving initiatives while maintaining brand standards.

My background includes roles as a client advisor for global luxury brands and front-line hospitality positions where I handled reservations, PMS operations, upselling, inventory and CRM updates. I am hardworking, adaptable, and build lasting client relationships through attentive service and clear communication.

Experience

Work history, roles, and key accomplishments

Client Advisor

Rimowa

Mar 2024 - Oct 2024 (7 months)

Delivered luxury retail service, exceeded individual and store sales targets, managed inventory and liaised with Singapore head office to support stock allocation and new collection launches.

Luxury Retail Clienteling Visual Merchandising Inventory Management CRM Sales Targets event support stock replenishment

Reservation Agent

Ovolo Woolloomooloo

Aug 2022 - Sep 2024 (2 years 1 month)

Managed inbound reservations, maintained PMS availability, processed bookings and amendments, and supported revenue goals through targeted upselling and interdepartmental coordination.

Reserving PMS Revenue Management Upselling CRM

Client Advisor

Dolce&Gabbana

Apr 2023 - Mar 2024 (11 months)

Built client relationships and maintained brand visual standards while consistently meeting and exceeding sales targets through upselling and targeted follow-ups.

Clienteling Upselling Visual Merchandising Sales CRM Customer Service Database Management Conflict Resolution

Guest Service Agent

Ovolo Woolloomooloo

Dec 2021 - Aug 2022 (8 months)

Provided front desk services including check-in/out, handling transactions and guest enquiries, and ensured desk coverage and efficient call handling to support guest satisfaction.

Check Out Cash Handling Problem Solving Teamwork

Sales Assistant

Zara

Oct 2021 - May 2022 (7 months)

Ensured high-quality customer service, managed inquiries, maintained store organization and replenished stock to support sales floor performance.

Retail Sales Customer Service Merchandising stock replenishment POS Teamwork

Member

Top Juice

Dec 2019 - Feb 2022 (2 years 2 months)

Delivered friendly customer service, operated cash register, maintained hygiene standards, prepared daily stock and coached new staff to improve performance.

Customer Service Cash Handling Training POS Time Management Teamwork

Crew Member

McDonald's

Mar 2021 - Oct 2021 (7 months)

Managed high-volume customer service during peak periods, prepared beverages and food items, and resolved customer concerns to maintain service standards.

Fast Food Service Customer Service Food Preparation Cash Handling Time Management Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

The Hotel School Sydney

Bachelor of Business in Hotel Management, Hotel Management

2019 - 2022

Completed a Bachelor of Business in Hotel Management with practical hospitality and management training focused on guest services and hotel operations.