Claudia Collier

Collaborate with fellow board members to support the effective governance and day-to-day operations of the condominium community. Participate in discussions and decision-making related to community operations, resident concerns, budgets, and property matters.

Lead the development and delivery of comprehensive lifestyle programming for residents, manage monthly activity calendars, and collaborate with leadership to plan events and community initiatives. Recruit, onboard, and maintain a strong team of employees, volunteers, and students while managing the departmental budget.

Provided leadership and operational oversight for the Reminiscence neighbourhood, supporting residents, families, and a team of 35+ employees. Managed recruitment, scheduling, performance reviews, and delivered dementia-care training to new employees.

Led community-wide life enrichment programming to promote resident engagement and quality of life. Supervised two Life Enrichment Assistants and coordinated the community volunteer program.

Led the Recreation department and managed comprehensive programming for residents with diverse physical and cognitive abilities. Supervised and mentored volunteers, students, and Recreation Assistants, and managed departmental finances.

Provided interim leadership of the Recreation department while maintaining the responsibilities and operational functions of a Director of Recreation. Supervised programming, staff, volunteers, and student placements.

Supported the Recreation Manager and Executive Director in planning and implementing resident programs. Trained and mentored placement students and volunteers, and maintained communication with residents, families, and team members.

Provided reception and administrative support in a busy retirement-living environment. Prepared documents using Microsoft Word and Excel, managed mail and telephone communications, and processed supplier invoices and purchase orders using JDE.

Completed training in Dementia Care and Managing Responsive Behaviours using the Montessori approach in October 2014.

Completed a Business Administration program with a focus on Human Resources Management from 2005 to 2008.