Claudia Borrero

Provide administrative support for daily operations by managing shipment documentation and load manifests, coordinating with brokers, and prioritizing tasks to ensure timely processing and high client satisfaction.

Provided comprehensive administrative and personal support including calendar and travel management, preparing quotations, processing payments, and supporting proposal preparation while maintaining confidentiality.

Supported Airbnb campaign customers via inbound and outbound calls, resolved issues efficiently, and maintained accurate customer data using CRM to ensure high-quality service and follow-up.

Delivered premium guest service and led onboard teams as Shift Leader, managing client relationships, schedules, travel arrangements, and payments to ensure seamless hospitality operations.

Coordinated civil construction projects overseeing financial processes, billing, purchase orders, resource planning, and documentation to ensure on-time delivery and compliance.

Directed preparation and execution of technical and commercial proposals, performed cost estimations and budgeting, and led vendor negotiations and procurement strategy to optimize project outcomes.

Supported procurement and administrative processes for a 42-story construction project by monitoring costs, coordinating invoicing and payments, and maintaining accurate procurement documentation.

Completed a short Global Design program covering design principles with an international perspective.

Completed a Management Specialist program emphasizing project management, budgeting, and administrative leadership.

Completed a Civil Engineering program focused on civil construction principles, project coordination, and technical design.