CLClair Leonard
@clairleonard
Dedicated operations supervisor with a focus on team efficiency.
CanadaWhat I'm looking for
I am an experienced Operations Supervisor with over 20 years in the customer service and gaming industry. My career began as a Kennel Staff Assistant and progressed through various roles, including Customer Service Cashier, before taking on my current position at Great Blue Heron Casino. I have a proven track record of overseeing daily operations, managing staff, and ensuring compliance with regulations.
Throughout my career, I have developed and implemented strategies that improve operational efficiency and reduce costs. My strong communication skills allow me to coordinate effectively with different departments, ensuring smooth operations and exceptional customer service. I am passionate about creating a positive work environment and setting clear goals for my team to achieve.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
Great Blue Heron Casino
Oct 2003 - Present (21 years 9 months)
Managed daily operations, staff, and ensured compliance with AGCO regulations while providing exceptional customer service. Developed and implemented strategies to enhance operational efficiency and reduce costs, coordinating with other departments for seamless operations.
Customer Service Cashier
Canadian Tire
Jun 2000 - Dec 2003 (3 years 6 months)
Provided exceptional customer service, handling cash transactions and operating various equipment efficiently. Demonstrated strong communication skills and the ability to perform effectively under pressure.
Kennel Staff Assistant
Brooklin Village Animal Hospital
Sep 1997 - Jun 2000 (2 years 9 months)
Assisted with daily kennel operations, ensuring the well-being and care of animals. Maintained a clean, safe, and organized environment for all animals.
Education
Degrees, certifications, and relevant coursework
Sir Sandford Fleming College
Police Foundation, Police Foundation
Completed a program focused on the fundamentals of police work. Gained knowledge in law enforcement principles and practices.
Availability
Location
CanadaAuthorized to work in
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