Claire Gresswell
@clairegresswell
IT support specialist at Puka (Pty) Ltd, supporting Apple products and wireless networks in Maun.
BotswanaWhat I'm looking for
At Puka (Pty) Ltd, I support, repair, and train customers on Apple Macintosh products, and install and maintain wireless internet services and networks.
I’m also setting up a glass recycling initiative in Botswana, processing glass into beads, jewellery, and decorative pieces. I’m preparing to train local artisans in glass blowing and plastic recycling methods.
At Computech Limited (HP), I managed system processes and procedures for warranty support and workshop departments across the East African Region. I also negotiated and managed Service Level Agreements, including global agreements implemented with HP.
Earlier, at Sarova Hotels Ltd, I achieved Year 2000 compliance across seven properties, on time and 70% under budget. I also computerised the financial, purchasing, and stores sections for a 340-room hotel.
Experience
Work history, roles, and key accomplishments
Sales, Installation and Maintenance of Wireless Internet Services
Puka (Pty) Ltd
Feb 2011 - Present (15 years 8 months)
Handled sales, installation, and maintenance of wireless internet services, including support and repair of Apple Macintosh products and network installation.
IT Consultant
IT Consultant
Jan 2006 - Dec 2010 (4 years 11 months)
Provided end user technical and software support, including data recovery, outsourced services for international companies, and web design and hosting.
Quality Co-ordinator / Technical Support and Services Manager
Computech Limited (HP)
Apr 2002 - Jan 2006 (3 years 9 months)
Managed system processes and management procedures for HP Warranty Support and Workshop Departments in East Africa, overseeing 50 staff and negotiating Service Level Agreements.
Enterprise Services Manager, Quality Co-ordinator / Management Representative
ComputerPoint Kenya Ltd
Jan 2001 - Mar 2002 (1 year 2 months)
Implemented systems and procedures for Compaq Service Partner Status and achieved ISO 9002:1994 certification through development and training.
Group Information Technology Manager
Sarova Hotels Ltd
Jan 1999 - Jan 2001 (2 years)
Achieved Year 2000 compliance across 7 properties on time and under budget, computerized financial and purchasing systems, and implemented email and internet security policies.
IT Consultant
Novo Computer Technology
Jan 1995 - Jan 1999 (4 years)
Diagnosed and remedied non-Year 2000 compliant systems, presented training seminars, and designed and installed networks.
Field Technician
Driver Networking Systems
Jan 1993 - Jan 1995 (2 years)
Served as an apprentice for a year before being promoted to Field Technician, performing network installations and support.
Education
Degrees, certifications, and relevant coursework
Apple
Apple Certified Associate, Information Technology
Certified as an Apple Certified Associate.
Microsoft
Microsoft MCP 74-134 OPK, Information Technology
Certified as a Microsoft MCP 74-134 OPK.
MikroTik
Introduction to MikroTik RouterOS, Networking
Completed an introduction to MikroTik RouterOS.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Salary expectations
Job categories
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