Cip Bulmaga

Responsibilities

- Leading the end-to-end customer experience strategy, from onboarding through ongoing support and retention.
- Establishing and managing customer support operations, including intake channels, response standards, and escalation processes.
- Developing and maintaining customer documentation and in-product guidance to improve usability and reduce support requests.
- Acting as the

• Implemented the new student information system (Facts) especially the Reporting, Admission and Re-enrolment modules from zero;
• Improved internal communication through better use of automation applications;
• Significantly improved data accuracy by implementing new ways to check and update data and successfully pushed for a transition from an Excel database to a proper student information syste

• Improved data management through better use of Excel and existing databases;
• 98% error free management of school calendar events and room bookings;
• Improved the user experience of my colleagues in accessing and using of Microsoft SharePoint;
• Reduced time for standardized testing by 80% through better use of technology and scheduling. Significantly improved the student testing experience by

Covered for Middle and Highschool classes and learned an amazing lot about class management, effective leadership and building trust relationships with students between 12 and 18 years of age. Became one of the most used sub and one of the most appreciated by students and teachers alike.