cierra wilson

Analyzes and processes/reprocesses transactions, completes keying of information under non-standard forms of keying rules, and analyzes and finds solutions for individual clients/transactions. Also analyzes and interprets client documents.

Managed independent delivery operations and customer service. Planned routes and prioritized deliveries efficiently, and maintained accurate order and payment records.

Reviewed, sorted and organized claim-related paperwork and digital documents. Determined correct Company, Line of Business, Claim System and claim(s) to file the document against, and reviewed document image to ensure appropriate image quality.

Processed cash payments from patients upon walk in, processed bankruptcy documents for customers when received in mail, and answered calls and sent medical records when requested from doctors and/or attorneys.

Processed Medicare and Medicaid denials, contacted facilities upon missing information like modifiers and authorizations, and processed EFT payments.

Processed loan documents by accurately sorting/prepping incoming mail, validated FHA numbers, and scanned loan documents correctly into system.

Sorted out owners' form from A-Z and scanned forms in the system called SSI software.

Resolved account billing discrepancies, prepared accurate adjustments, compiled data and prepared monthly reports, and utilized Microsoft Excel and Outlook to support billing and payment processing.

Improved sales by delivering accurate pricing on tickets, signs, labels, and increased guest satisfaction by quickly resolving concerns.

Associate's degree in Medical Billing & Coding from Bryant & Stratton College, completed from September 2022 to October 2023.

Associate's degree in Healthcare Management from Oklahoma State University, completed from August 2021 to August 2022.