Open to opportunities

CHUKWUEBUKA NWOFOR

@chukwuebukanwofor

Message

Customer Success and Sales leader driving retention, growth, and scalable onboarding processes.

Nigeria

Message

What I'm looking for

I seek a customer-centric role where I can drive retention and revenue through scalable onboarding, strong cross-functional collaboration, and data-informed growth strategies.

I am a dedicated Customer Success and Sales leader with a B.Sc. in Sociology and a Diploma in Enterprise Application Development, blending customer empathy with technical know-how. I have a proven record managing full sales funnels, from prospecting to renewals and upselling, and I act as the voice of the customer to shape product roadmaps.

At ThriveWave Mega Solar I developed and executed integrated strategies for sales and retention, standardized onboarding and account-health monitoring, and oversaw prospecting through deal closure. I also aligned marketing and sales at VasIce Probiotic Yoghurt to meet revenue targets and mentored teams to foster cross-functional collaboration.

I prioritize building customer-centric cultures, maintaining data privacy, and optimizing processes for scalable growth. I bring hands-on experience with Salesforce, HubSpot, Gainsight, Microsoft 365, Canva, and CapCut, paired with strong emotional intelligence and strategic communication.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Princess Jossy Sickle Cell Foundation

Jan 2020 - Jan 2021 (1 year)

Managed daily administrative activities, handled inquiries from patients and donors, and executed social media strategies to increase awareness and foster community support.

Administration Social Media Management Community Engagement Patient Relations Content Creation

Manager

Nwoke-Udi Palm Wine Bar

Jan 2025 - Present (1 year)

Managed daily operations including sales tracking, inventory audits, and promotional events while resolving guest complaints to build long-term customer loyalty and maintain brand presence.

Operations Management Inventory Control Customer Service Event Planning Social Media Management Loss Prevention

Head of Marketing and Sales

VasIce Probiotic Yoghurt

Jan 2024 - Present (2 years)

Aligned marketing campaigns with sales targets to achieve revenue goals, mentored cross-functional teams, and led high-level sales negotiations with key clients and strategic partners.

Go To Market Strategy Negotiation Team Leadership Campaign Management Revenue Growth Stakeholder Management

Head of Sales & Customer Success

ThriveWave Mega Solar

Jan 2023 - Present (3 years)

Developed and executed integrated sales and retention strategies, oversaw full sales funnel from prospecting to renewals, and standardized onboarding and account health processes to improve customer retention.