Open to opportunities

Chuku Glory

@chukuglory

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Goal-oriented professional with expertise in customer service and sales.

Nigeria

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What I'm looking for

I seek a role in a dynamic organization that values quality service and offers opportunities for growth.

I am a dedicated and goal-oriented professional with a strong background in customer service and business development. With a Higher National Diploma in Library and Information Science, I have honed my analytical and communication skills, allowing me to effectively address customer needs and enhance overall satisfaction. My experience at Multichoice Nigeria as a Customer Service Representative has equipped me with the ability to resolve over 220 weekly inquiries, significantly increasing customer satisfaction and revenue by 25%.

Throughout my career, I have demonstrated a commitment to building strong relationships with clients and stakeholders. As a Business Development Officer at Emmasland Properties, I successfully maintained and deepened ties with current clients while promoting sales through innovative strategies. My role as a Retail Sales Executive at Allianz Nigeria PLC further solidified my ability to drive targets and implement effective marketing strategies, ensuring a high level of service and trust with clients. I am passionate about contributing to organizational success and am eager to bring my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Multichoice Nigeria

Jan 2022 - Jul 2024 (2 years 6 months)

Increased customer satisfaction and revenue by 25% by resolving over 220+ weekly inquiries and complaints. Ensured a positive customer experience through troubleshooting and problem resolution. Handled daily banking reconciliation and provided first aid support.

Customer Service Problem Solving Bank Reconciliation Technical Support Communication Relationship Management Revenue Troubleshooting

Retail Sales Executive

Allianz Nigeria PLC

Jan 2018 - Jan 2022 (3 years 11 months)

Drove targets and strategized to achieve sales goals. Built relationships with clients, presented products, and implemented marketing strategies to sell insurance contracts.

Sales Target Achievement Relationship Marketing Marketing Strategy Cross Selling Upselling Presentation Skills Insurance

Admin Intern

Frandrick Oil and Gas

May 2019 - Aug 2019 (3 months)

Managed office supplies, scheduled meetings, documented expenses, and maintained contact information for employees and partners.

Office Management Scheduling Documentation Inventory Management Communication Reporting Organizational Skills

Business Development Officer

Emmasland Properties

Jan 2018 - Feb 2018 (1 month)

Maintained and deepened ties with clients through relationship building. Promoted sales via advertisements and open houses while cultivating prospects and managing customer relationships.

Sales Strategy Client Relationship Management Advertising Business Development Networking Market Research Sales Pipeline Management Negotiation

Teacher

NYSC

Jan 2018 - Feb 2018 (1 month)

Created and distributed educational content, presented lessons, and provided individualized instruction to promote interactive learning.

Teaching Curriculum Development Interaction Communication

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Nekede

Higher National Diploma, Library and Information Science

2011 - 2016

Completed a Higher National Diploma (HND) in Library and Information Science, focusing on the principles of library management, information retrieval, and archival studies.

Bekong International School

West African Examination Council, General Education

2003 - 2009

Achieved the West African Examination Council (WAEC) certification, demonstrating proficiency in various subjects and foundational knowledge for further education.